Description

TABLE OF CONTENT

Introduction to SAP Sales & Service Cloud

1.1 Overview of SAP Sales & Service Cloud
1.2 Importance in Business Processes

Getting Started with SAP Sales & Service Cloud

2.1 System Requirements
2.2 Installation and Setup
2.3 User Interface Overview

Sales Module

3.1 Sales Processes in SAP
3.2 Lead Management
3.3 Opportunity Management
3.4 Quotation Management
3.5 Order Management

Service Module

4.1 Service Processes in SAP
4.2 Ticket Management
4.3 Service Request Handling
4.4 Service Level Agreements (SLA)

Integration with Other SAP Modules

5.1 Integration with SAP ERP
5.2 Integration with SAP S/4HANA
5.3 Data Exchange and Communication

Reporting and Analytics

6.1 Overview of Reporting Tools
6.2 Creating Custom Reports
6.3 Analytics and Business Intelligence

User Administration and Security

7.1 User Roles and Permissions
7.2 Security Best Practices
7.3 User Access Management

Customization and Configuration

8.1 Customizing Sales Processes
8.2 Configuring Service Workflows
8.3 Personalization Options