Description

TABLE OF CONTENT

UNIT 1 : Introduction to Dynamics 365

Overview of Dynamics 365
Importance of CRM in Business

UNIT 2 : Dynamics 365 Sales

Introduction to Sales Module
Managing Leads and Opportunities
Sales Process Automation

UNIT 3 : Dynamics 365 Marketing

Overview of Marketing Module
Creating and Managing Marketing Campaigns
Marketing Automation

UNIT 4 : Dynamics 365 Customer Service

Introduction to Customer Service Module
Case Management and Resolution
Service Level Agreements (SLAs)

UNIT 5 : Dynamics 365 CRM

Understanding CRM Concepts
Data Management in CRM
Customization and Configuration

UNIT 6 : Integration with Other Systems

Integrating D365 with Other Business Systems
Data Exchange and Synchronization

UNIT 7 : User Training and Adoption

Training End Users on D365
Strategies for Successful User Adoption

UNIT 8 : Reporting and Analytics in D365

Generating Reports and Dashboards
Monitoring Performance Metrics

UNIT 9 : Security and Compliance in D365

Ensuring Data Security in D365
Compliance with Legal and Regulatory Requirements

UNIT 10 : Customization and Extensibility

Customizing D365 to Meet Business Requirements
Extensions and Add-ons