Duration: Hours


    Category: Tag:

    Training Mode: Online


    ITIL (Information Technology Infrastructure Library) Training in Bangalore offered by Locus IT with 100% Hands on Practical Classes with Industrial Experts and Working on Real Time Projects.

    Course Content 

    1- Introduction 

    • What is ITIL?
    • Why ITIL?
    • Brief History
    • Benefits
    • Why ITIL is so successful?
    • Characteristics

    2- Basic Principles

    • What is a Best Practice?
    • What is a Framework?
    • What are Guidelines?

    3- Introduction to Service Management

    • What is Service Management?
    • Why do we need Service Management?
    • How Service Management is different in ITIL 4?
    • What is a Service?
    • Who are Stakeholders?
    • Service Relationship Management Model
    • Types of Service Offerings
    • Utility & Warranty

    4- ITIL Practices

    • What is a Practice?
    • Introduction to ITIL Practices
    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

    5- Relationship Management

    • Supplier Management
    • IT Asset Management
    • Service Configuration Management
    • Monitoring & Event Management
    • Information Security Management
    • Release Management
    • Deployment Management

    6- Four Dimensions of Service Management

    • Organization & People
    • Information & Technology
    • Partners & Suppliers
    • Value Stream & Processes
    • PESTLE

    7- Guiding Principles

    • Introduction to Guiding Principles
    • Seven Guiding Principles

    8- Continual Improvement

    • What is Continual Improvement?
    • Why do we need Continual Improvement?
    • Continual Improvement Model
    • Continual Improvement Register
    • Stakeholders in Continual Improvement

    9- Governance

    • What is Governance?
    • Why do we need Governance?

    10- Service Value System (SVS)

    • Introduction to Service Value System (SVS)
    • Components of Service Value System

    11- Service Value Chain (SVC)

    • Introduction to Service Value Chain
    • Service Value Chain Activities
    • How SVC encourages flexibility
    • Inputs & Outputs of SVC activities
    • Heat Maps

    Click Here To Explore More: ||  Please Visit ITIL Official Site:

    Locus Academy has more than a decade experience in delivering the training/staffing on ITIL for corporates across the globe. The participants for the training/staffing on ITIL are extremely satisfied and are able to implement the learnings in their on going projects.


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