Description

TABLE OF CONTENT

Module 1: Introduction to Microsoft Dynamics 365 F&O Retail
Overview of Microsoft Dynamics 365 F&O
Introduction to Retail in Dynamics 365
Retail architecture and components

Module 2: Setting Up Retail Stores
Configuring retail channels and stores
Point of Sale (POS) setup
Store operations and management

Module 3: Product Management
Managing products in the retail environment
Item setup and configuration
Inventory management in retail

Module 4: Sales and Pricing
Sales order processing in retail
Pricing and discounts
Promotions and loyalty programs

Module 5: Customer Management
Customer data and profiles
Customer loyalty and engagement

Module 6: Retail Operations
Cash management
Shift and till management
End-of-day procedures

Module 7: Reporting and Analytics
Retail analytics and reporting tools
Customizing and creating retail reports

Module 8: Integration with Other Modules
Integration with finance and supply chain modules
Interoperability with other business processes

Module 9: Security and Compliance
Role-based security in Dynamics 365 F&O Retail
Compliance and regulatory considerations