Description

Introduction to Salesforce Commerce Cloud (SFCC)

Salesforce Commerce Cloud (SFCC) is a comprehensive, cloud-based platform that enables businesses to build and manage seamless and personalized e-commerce experiences. Designed to help companies manage their digital storefronts, SFCC provides tools for managing product catalogs, processing transactions, handling customer service, and integrating with various back-office systems. With its focus on scalability, customization, and omnichannel integration, SFCC empowers businesses to create a unified shopping experience across web, mobile, and social platforms.

Prerequisites of Salesforce

1. Basic understanding of e-commerce principles and processes
2. Familiarity with Salesforce ecosystem and cloud solutions
3. Knowledge of web development technologies (HTML, CSS, JavaScript)
4. Experience with customer relationship management (CRM) platforms
5. Understanding of online payment systems and order management processes
6. Basic knowledge of APIs, integrations, and cloud computing concepts

TABLE OF CONTENT

1: Introduction to Salesforce Commerce Cloud

1.1 Overview of E-commerce(Ref: UI/UX for E-Commerce: Enhancing the Digital Shopping Experience)
1.2 Introduction to Salesforce Commerce Cloud Platform

2: Setting Up Your Environment

2.1 Creating a Developer Account
2.2 Accessing the Salesforce Commerce Cloud Business Manager

3: Data Modeling and Architecture

3.1 Understanding Data Models
3.2 Designing an E-commerce Architecture

4: Catalog Management

4.1 Adding and Managing Products
4.2 Configuring Categories and Catalogs

5: Price and Inventory Management

5.1 Setting Up Pricing Rules
5.2 Managing Inventory

6: Business Manager

6.1 Exploring the Salesforce Commerce Cloud Business Manager
6.2 Customizing Business Manager Settings

7: Storefront Design and Development

7.1 Creating and Customizing Storefronts
7.2 Implementing Design Elements

8: Order Management

8.1 Managing Customer Orders
8.2 Configuring Order Workflows

9: Promotions and Discounts

9.1 Creating and Managing Promotions
9.2 Implementing Discounts

10: Integrations

10.1 Integrating with Third-Party Systems
10.2 Implementing API Integrations

11: Analytics and Reporting

11.1 Monitoring and Analyzing E-commerce Data
11.2 Generating Reports

12: Security and Compliance

12.1 Ensuring the Security of Customer Data
12.2 Compliance with Regulations