Description

Introduction:

Manhattan Active Omni is a cloud-native, microservices-based platform designed to unify order management, customer engagement, inventory, and fulfillment operations. For technical professionals, a strong grasp of the platform’s architecture, API framework, and integration models is essential to ensure seamless system orchestration and real-time commerce operations. This course explores the foundational components of the platform’s architecture, its extensible APIs, and best practices for integrating with enterprise systems such as ERP, CRM, POS, and eCommerce platforms.

Prerequisites:

Participants should have:

• Basic understanding of order management and retail operations.

• Familiarity with RESTful APIs, JSON, and web services.

• Knowledge of enterprise integration patterns and middleware tools.

• (Optional) Prior exposure to cloud-native or SaaS architectures.

Table of Contents:

1. Manhattan Active Omni Architecture Overview

• 1.1 Cloud-Native and Microservices Design

• 1.2 Multitenant SaaS and Upgrade-Safe Architecture

• 1.3 Core Components: Order Management, Inventory, Customer Service

2. Platform Services and Technical Foundations

• 2.1 API Gateway, Security, and Authentication

• 2.2 Event Bus, Messaging, and Asynchronous Communication

• 2.3 Data Persistence and Elastic Scalability

3. Introduction to Active Omni APIs

• 3.1 API Types: Operational vs. Extension APIs

• 3.2 REST API Structure and Resource Naming Conventions

• 3.3 Pagination, Filtering, and Data Formats (JSON)

4. Authentication and Access Control

• 4.1 API Key Management and OAuth Support

• 4.2 Role-Based Access Control (RBAC)

• 4.3 Securing Sensitive Data and Compliance

5. Event-Driven Architecture and Webhooks

• 5.1 Event Subscription and Notification Mechanism

• 5.2 Using Webhooks for Real-Time Integrations

• 5.3 Reliable Event Delivery and Retry Strategies

6. Integration Use Cases

• 6.1 ERP Integration (SAP, Oracle, etc.)

• 6.2 CRM Integration (Salesforce, Microsoft Dynamics)

• 6.3 POS, Payment Gateway, and eCommerce Platform Connections

7. API Customization and Extension

• 7.1 Extending Base APIs Using Custom Services

• 7.2 Implementing Business Rules via API Interceptors

• 7.3 Upgrade-Safe Practices for Custom Logic

8. Data Synchronization and Middleware Usage

• 8.1 Real-Time vs. Batch Data Processing

• 8.2 Leveraging iPaaS Tools (MuleSoft, Boomi, Azure Logic Apps)

• 8.3 Error Handling and Reconciliation Best Practices

9. Monitoring, Logging, and Performance

• 9.1 Monitoring API Usage and System Health

• 9.2 Logging and Tracing Integration Calls

• 9.3 Performance Optimization and Rate Limiting

10. Integration Governance and DevOps Considerations

• 10.1 Versioning and Lifecycle Management

• 10.2 CI/CD for Integration Flows

• 10.3 Testing Strategies for APIs and Events

By mastering the architecture and integration essentials of Manhattan Active Omni, participants will gain the skills to design scalable, secure, and high-performance commerce solutions. This training empowers professionals to connect enterprise systems, optimize API usage, and embrace event-driven integrations — laying the foundation for a truly unified and agile omnichannel ecosystem.