In the bustling world of retail, understanding consumer behavior and optimizing operational efficiency are crucial for success. With the advent of technology, malls and retail chains are increasingly turning to data analytics solutions to gain insights into customer preferences, streamline operations, and drive growth. SAP Analytics Cloud (SAC) emerges as a powerful tool tailored specifically for mall analytics, offering comprehensive solutions to retailers worldwide.

Understanding SAP Analytics Cloud (SAC)

SAP Analytics Cloud is a cloud-based platform that integrates business intelligence, augmented analytics, and planning capabilities. It enables retailers to visualize data, uncover insights, and make informed decisions collaboratively. SAC’s user-friendly interface, advanced features, and robust functionalities make it an invaluable asset for malls and retail chains striving to leverage data-driven strategies for success.

How SAP Analytics Cloud Works in Mall Analytics

Customer Behavior Analysis:

SAC enables malls to analyze customer behavior comprehensively, including foot traffic patterns, dwell times, and popular areas within the mall. By understanding customer preferences and behavior, malls can optimize tenant placement, marketing strategies, and overall mall layout to enhance the shopping experience and drive sales.

Tenant Performance Monitoring:

SAC allows mall operators to monitor the performance of individual tenants, including sales data, foot traffic, and customer engagement metrics. By analyzing tenant performance, malls can identify top-performing tenants, optimize lease agreements, and curate a diverse mix of retailers to attract more visitors and increase revenue.

Inventory Management and Demand Forecasting:

SAC facilitates inventory management and demand forecasting for retailers within the mall. By analyzing historical sales data, market trends, and seasonal variations, retailers can optimize inventory levels, reduce stockouts, and improve overall supply chain efficiency, leading to increased sales and customer satisfaction.

Marketing Campaign Optimization:

SAC empowers malls to optimize marketing campaigns and promotional activities by analyzing customer segmentation, purchasing behavior, and campaign effectiveness. By targeting the right audience with personalized offers and messages, malls can drive foot traffic, increase sales, and enhance brand loyalty.

Operational Efficiency and Cost Optimization:

SAC helps mall operators streamline operational processes, such as facility management, energy consumption, and maintenance activities. By analyzing operational data in real time, malls can identify areas for cost savings, optimize resource allocation, and improve overall operational efficiency, resulting in lower operating costs and improved profitability.

Introducing a new concept for managing customer experience

Malls need to reinvent their experience model to survive in the ever-changing economic and social environment.

Hence, some of the solutions considered could include a central click-and-collect point put up at a vacant unit. He then introduced SAP’s Experience Management solutions and shared how it offers a “powerful real-time platform that seamlessly blends the physical environment and the digital ecosystem.”

Generation Z consumers, like Sami, seek for entertainment, instant gratification, seamless engagement and social affirmation. Their priority in shopping will always be a frictionless experience. And with today’s technology, this can be possible with state-of-the-art solutions that are needed to deliver the experience they want to have.

SAP software combines features such as customer identity technology, digital marketing campaigns and recommendation engine that is built based on technologies such as AI and ML.

Additionally, other features such as e-wallet and e-commerce technologies, order management, real-time inventory and social media can help in managing customer experience and enable the next phases while biometric technology and the Internet of Things (IoT) can deliver a smart fitting room and a limitless aisle opportunity. Lastly, Experience Management solutions can enable the feedback process.

This SAP technology links retailers and the mall management in delivering a customer-first approach and creating a new seamless experience for all parties involved, such as the customer, the tenant and the mall employee. This helps rid of friction in both the online and offline aspects of the businesses. It also enables all parties to answer the what and why an incident occurred and impacted the process. The experience management tool offers an opportunity to reimagine and recreate the mall experience.

Real-world Applications and Success Stories

Foot Traffic Optimization:

A mall used SAC to analyze foot traffic patterns and optimize tenant placement, resulting in increased visitor engagement and higher sales for retailers.

Tenant Mix Enhancement:

SAC helped a mall operator identify gaps in the tenant mix and attract new retailers to diversify offerings, resulting in a more vibrant shopping environment and increased foot traffic.

Marketing Effectiveness Improvement:

By analyzing marketing campaign data, a mall was able to identify high-performing channels and optimize marketing spend, resulting in higher ROI and increased customer acquisition.


SAP Analytics Cloud represents a transformative solution for malls and retail chains seeking to leverage data analytics for strategic decision-making and operational excellence. With its advanced features and real-world applications, SAC empowers malls to gain valuable insights into customer behavior, optimize operations, and drive growth in an increasingly competitive retail landscape. As malls continue to embrace data-driven strategies, SAC will play a pivotal role in shaping the future of retail analytics.

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