Description

Introduction of ServiceNow GRC

This course provides a comprehensive overview of ServiceNow Governance, Risk, and Compliance (GRC), focusing on its role in ensuring regulatory compliance and managing risks. Participants will learn how to implement GRC best practices, leverage ServiceNow tools for compliance management, and develop effective risk mitigation strategies. The training combines theoretical insights with practical applications to enhance participants’ understanding of GRC within the ServiceNow platform.

Prerequisites

• Basic Knowledge of Governance, Risk, and Compliance Concepts
• Familiarity with the ServiceNow Platform
• No Prior Experience with ServiceNow GRC Required

Table of Contents

1: Introduction to ServiceNow GRC

1.1 Overview of Governance, Risk, and Compliance
1.2 Understanding the Importance of GRC in Organizations
1.3 Navigating its User Interface

2: GRC Frameworks and Standards

2.1 Key GRC Frameworks (ISO, NIST, COSO)
2.2 Understanding Regulatory Requirements (GDPR, HIPAA, etc.)
2.3 Aligning GRC Strategies with Business Objectives

3: Risk Management in ServiceNow

3.1 Identifying and Assessing Risks
3.2 Implementing Risk Mitigation Strategies
3.3 Using ServiceNow Tools for Risk Management

4: Compliance Management

4.1 Managing Compliance Policies and Procedures
4.2 Automating Compliance Audits and Assessments
4.3 Reporting Compliance Status and Findings

5: Policy and Control Management

5.1 Developing and Maintaining Policies
5.2 Implementing Controls to Mitigate Risks
5.3 Monitoring and Reporting on Control Effectiveness

6: Incident and Issue Management

6.1 Handling Compliance Incidents and Issues
6.2 Root Cause Analysis and Remediation Planning
6.3 Tracking and Reporting on Incident Resolution

7: Best Practices for GRC Implementation

7.1 Designing a Comprehensive GRC Program
7.2 Engaging Stakeholders and Building Awareness
7.3 Case Studies of Successful GRC Implementations

8: Final Project and Course Wrap-Up

8.1 Completing a Comprehensive GRC Strategy Project
8.2 Presenting Projects and Key Learnings(Ref: ServiceNow Performance Analytics: Real-Time Data and Reporting)
8.3 Review of Key Concepts and Techniques
8.4 Q&A and Course Conclusion

Conclusion

This training equips participants with the essential skills to effectively utilize this for ensuring regulatory compliance and managing organizational risks. By mastering these techniques, participants will be prepared to implement robust GRC frameworks that promote compliance, accountability, and risk mitigation within their organizations.

Reference