Description

TABLE OF CONTENT

Module 1: Introduction to ServiceNow
1.1 Overview of ServiceNow
1.2 Key Features and Capabilities
1.3 ServiceNow Architecture

Module 2: Getting Started
2.1 Setting Up a ServiceNow Instance
2.2 User Interface Navigation
2.3 Basic Configuration Settings

Module 3: User Management
3.1 User Roles and Permissions
3.2 Creating and Managing Users
3.3 Groups and Access Control

Module 4: ServiceNow Applications
4.1 Incident Management
4.2 Change Management
4.3 Service Catalog
4.4 Problem Management

Module 5: Configuration Management Database (CMDB)
5.1 Introduction to CMDB
5.2 CI Classes and Relationships
5.3 CI Lifecycle Management

Module 6: Automation and Workflows
6.1 Introduction to Workflows
6.2 Creating Simple Workflows
6.3 Automation with Business Rules and Scripting

Module 7: Reporting and Dashboards
7.1 Reporting Basics
7.2 Creating and Customizing Reports
7.3 Dashboard Configuration

Module 8: Integration with Other Tools
8.1 REST API Integration
8.2 LDAP and SSO Integration
8.3 Email Integration

Module 9: Advanced Topics
9.1 Service Level Agreements (SLAs)
9.2 Performance Analytics
9.3 Scripted REST APIs