Description

Introduction
This training provides a complete learning path from ITIL v4 Foundation to advanced practices, covering modern service management principles, value-driven service delivery, and real-world application. It prepares participants for ITIL v4 certification while equipping them with practical skills to enhance IT operations, governance, and continual improvement.

Prerequisites
Basic understanding of IT concepts
No prior ITIL knowledge required
Familiarity with IT service environments is helpful

Table of Contents

1. Understanding ITIL v4
   1.1 What is ITIL v4?
   1.2 Key terminology and concepts
   1.3 Service Value System (SVS) overview

2. The Four Dimensions of Service Management
   2.1 Organizations and People
   2.2 Information and Technology
   2.3 Partners and Suppliers
   2.4 Value Streams and Processes

3. ITIL v4 Guiding Principles
   3.1 Focus on Value
   3.2 Start Where You Are
   3.3 Progress Iteratively with Feedback
   3.4 Think and Work Holistically
   3.5 Keep It Simple and Practical
   3.6 Optimize and Automate

4. Service Value Chain (SVC)
   4.1 Plan
   4.2 Improve
   4.3 Engage
   4.4 Design & Transition
   4.5 Obtain/Build
   4.6 Deliver & Support

5. Core ITIL v4 Practices
   5.1 Incident Management
   5.2 Problem Management
   5.3 Change Control
   5.4 Service Request Management
   5.5 Release Management
   5.6 Service Level Management
   5.7 Continual Improvement

6. Advanced ITIL v4 Concepts
   6.1 ITIL Managing Professional (MP) overview
   6.2 High-Velocity IT concepts
   6.3 Value Stream Mapping
   6.4 Governance and Risk Management

7. ITIL v4 Exam Preparation
   7.1 Certification structure
   7.2 Exam blueprint and domains
   7.3 Sample questions and tips

8. Applying ITIL v4 in Organizations
   8.1 Integrating ITIL with Agile and DevOps
   8.2 Building a culture of continual improvement
   8.3 Real-world use cases

This training equips participants with complete ITIL v4 knowledge from foundation to advanced levels, enabling them to pass certification exams confidently and adopt best practices in real-world IT service environments for measurable improvements.