Description

Introduction

Building Custom Applications on ServiceNow: Low-Code Development is designed for individuals interested in leveraging the ServiceNow platform to create custom applications without extensive coding expertise. This training empowers participants to utilize ServiceNow’s low-code development tools to design, build, and deploy applications that meet specific business needs, enhancing operational efficiency and user experience.

Prerequisites

• Basic understanding of application development concepts
• Familiarity with ServiceNow user interface and functionalities is beneficial
• No prior coding experience is required, but it’s helpful

Table of Contents

1. Introduction to Low-Code Development

1.1 Overview of Low-Code Development Principles
1.2 Benefits of Low-Code Development on ServiceNow
1.3 Key Features of ServiceNow for Custom Applications

2. Getting Started with ServiceNow Studio

2.1 Navigating ServiceNow Studio Interface (Ref: ServiceNow IT Asset Management (ITAM): Managing Enterprise Assets Efficiently)
2.2 Understanding Application Files and Structure
2.3 Setting Up Your Development Environment

3. Designing Custom Applications

3.1 Defining Application Requirements and Use Cases
3.2 Utilizing Application Navigator for Organization
3.3 Designing User Interfaces with App Engine Studio

4. Building Data Models

4.1 Creating and Managing Tables and Fields
4.2 Establishing Relationships Between Tables
4.3 Implementing Data Policies and Business Rules

5. Workflow Automation

5.1 Introduction to Workflow Automation in Custom Apps
5.2 Creating and Configuring Workflows
5.3 Utilizing Flow Designer for Advanced Automations

6. Integrating External Data and Services

6.1 Overview of Integration Capabilities in ServiceNow
6.2 Using REST and SOAP APIs for Data Integration
6.3 Connecting to External Services and Databases

7. Testing and Debugging Custom Applications

7.1 Strategies for Testing Your Application
7.2 Utilizing Debugging Tools in ServiceNow
7.3 Best Practices for Ensuring Application Quality

8. Deployment and Release Management

8.1 Preparing Applications for Deployment
8.2 Utilizing Update Sets for Version Control
8.3 Best Practices for Managing Application Releases

9. Best Practices for Low-Code Development

9.1 Effective Strategies for Designing User-Friendly Applications
9.2 Ensuring Scalability and Maintainability
9.3 Tips for Collaborating with Stakeholders

10. Future Trends in Low-Code Development

10.1 Emerging Trends in Low-Code Application Development
10.2 The Role of AI and Automation in Future Developments
10.3 Preparing for Changes in the ServiceNow Ecosystem

Conclusion

This training equips participants with the essential skills to build custom applications on the ServiceNow platform using low-code development tools. By leveraging ServiceNow’s capabilities, organizations can create tailored solutions that address specific business needs while enhancing efficiency and user experience. Participants will gain the confidence to implement best practices in application development, positioning their teams to respond effectively to evolving organizational requirements.

Reference