Description

Introduction
Microsoft Dynamics Lifecycle Services (LCS) is a cloud-based collaborative platform designed to simplify the implementation, management, and optimization of Dynamics 365 applications. This training enables participants to gain practical expertise in navigating LCS, managing projects, monitoring environments, and leveraging LCS tools to support D365 Finance and Operations effectively.

Prerequisites

• Basic knowledge of Microsoft Dynamics 365 Finance and Operations

• Familiarity with ERP concepts, business processes, and project management

• Understanding of cloud computing and SaaS deployment models

• Experience with troubleshooting or support tasks is helpful but not mandatory

Table of Contents

1. Introduction to Dynamics Lifecycle Services (LCS)
  1.1 Overview and Purpose of LCS
  1.2 LCS in the Dynamics 365 Application Lifecycle Management (ALM)
  1.3 Key Benefits: Collaboration, Standardization, and Efficiency
  1.4 LCS Architecture, Components, and Integration Points
  1.5 Understanding LCS Terminology and Concepts

2. Getting Started with LCS
  2.1 Creating an LCS Account and Accessing Projects
  2.2 Understanding User Roles and Permissions
  2.3 Creating, Configuring, and Managing Projects
  2.4 Project Templates and Methodology Options
  2.5 Lifecycle Phases: Analysis, Implementation, Testing, Deployment, Support

3. Navigating the LCS Interface
  3.1 LCS Home Page and Dashboard Overview
  3.2 Project Workspace, Menus, and Navigation Tips
  3.3 Asset Library: Managing Documents, Templates, and Packages
  3.4 Search and Filtering Features in LCS
  3.5 Customizing Views and Notifications

4. Core LCS Tools and Features
  4.1 Business Process Modeler (BPM)
    4.1.1 Creating and Importing BPM Models
    4.1.2 Mapping Processes to System Functionality
  4.2 Methodology and Task Guides
    4.2.1 Using Microsoft Sure Step Templates
    4.2.2 Following Step-by-Step Implementation Tasks
  4.3 Issue Search and Knowledge Base Integration
    4.3.1 Searching Known Issues
    4.3.2 Submitting Support Requests
  4.4 Asset Library and Lifecycle Analytics
    4.4.1 Uploading, Sharing, and Versioning Assets
    4.4.2 Utilizing Metrics and Reports for Project Tracking
  4.5 Environment Monitoring and Alerts
    4.5.1 System Diagnostics and Health Check
    4.5.2 Monitoring Performance Metrics and Telemetry

5. Environment and System Management
  5.1 Overview of D365 Environments: Dev, Test, UAT, and Production
  5.2 Managing Deployable Packages and Updates
  5.3 Applying Hotfixes, Cumulative Updates, and Service Updates
  5.4 Managing Security Roles, User Access, and Compliance
  5.5 Best Practices for Backup, Restore, and Disaster Recovery

6. Collaboration and Project Management
  6.1 Partner and Customer Collaboration through LCS
  6.2 Assigning Tasks, Tracking Progress, and Reporting Issues
  6.3 Using LCS for Agile or Waterfall Methodologies
  6.4 Integrating LCS with Azure DevOps for Advanced ALM
  6.5 Tracking Service Requests, SLA, and Resolution Metrics

7. Advanced Tips, Tricks, and Productivity Tools
  7.1 Navigating Large Projects and Multi-Team Scenarios
  7.2 Customizing Notifications and Dashboards
  7.3 Automating Repetitive Tasks through LCS Tools
  7.4 Using Analytics for Performance Optimization and ROI

By the end of this training, participants will have a deep understanding of LCS fundamentals, navigation, and tools, enabling them to manage D365 projects efficiently, monitor environments proactively, and collaborate effectively with stakeholders. This knowledge forms the foundation for advanced LCS and D365 ALM training, including deployment, upgrade, and automation strategies.