Description

TABLE OF CONTENTS

Introduction to SalesForce.com

1.1 Overview of SalesForce.com
1.2 Benefits of SalesForce.com
1.3 Key Features

SalesForce.com Architecture

2.1 Cloud Computing and SalesForce
2.2 Multi-Tenant Architecture
2.3 SalesForce Editions

Getting Started with SalesForce.com

3.1 Creating a SalesForce Account
3.2 Navigating the SalesForce Interface
3.3 Setting Up User Profiles and Permissions

Data Model and Objects

4.1 Understanding Objects and Records
4.2 Custom Objects and Fields
4.3 Relationships in SalesForce

SalesForce Customization

5.1 Page Layouts
5.2 Record Types
5.3 Workflow Rules
5.4 Validation Rules
5.5 Approval Processes

SalesForce Automation

6.1 Lead Management
6.2 Opportunity Management
6.3 Case Management
6.4 Campaigns and Campaign Management

Reporting and Dashboards

7.1 Creating Reports
7.2 Custom Report Types
7.3 Dashboards and Components

Integration with SalesForce.com

8.1 Integrating SalesForce with External Systems
8.2 Using SalesForce APIs
8.3 Data Migration Strategies

SalesForce Security

9.1 User Authentication and Authorization
9.2 Field-Level Security
9.3 Record-Level Security

SalesForce Lightning Experience

10.1 Introduction to Lightning Experience
10.2 Lightning App Builder
10.3 Lightning Components

AppExchange and App Development

11.1 Overview of AppExchange
11.2 Building and Publishing Apps on AppExchange
11.3 Custom App Development in SalesForce