Description

Introduction
This advanced training focuses on deepening expertise in Dynamics 365 CRM functional testing through automation, advanced validation techniques, and complex end-to-end business scenario testing. Participants will learn to implement scalable automated testing frameworks, validate integrations, optimize regression cycles, and ensure high-quality CRM deployments in complex enterprise environments.

Prerequisites
• Strong understanding of Dynamics 365 CRM functional modules
• Experience in software testing (manual or automation)
• Basic knowledge of automation tools (Selenium, EasyRepro, etc.)
• Familiarity with Azure DevOps and CI/CD concepts

Table of Contents
1. Advanced Concepts in Dynamics 365 CRM Functional Testing
 1.1 Deep Dive into CRM Architecture & Extensibility
 1.2 CRM Lifecycle in Large Enterprises
 1.3 Understanding Plugin, Workflow & Custom Logic Testing
 1.4 Evaluating Complex Business Rule Scenarios
 1.5 Functional Testing Challenges in CRM Customizations

2. Advanced Test Planning & Strategy Development
 2.1 Test Strategy for Complex CRM Implementations
 2.2 Building Advanced Requirement Traceability Models
 2.3 Prioritizing High-Risk & High-Impact Test Scenarios
 2.4 Designing Multi-Module Test Plans
 2.5 Planning for Continuous Testing & Regression

3. Advanced Test Design for CRM Scenarios
 3.1 Complex Test Scenario Modelling
 3.2 Designing End-to-End Business Process Test Cases
 3.3 Testing Multi-Entity & Cross-Module Relationships
 3.4 Advanced Data Setup & Test Data Automation
 3.5 Negative, Boundary & Stress Case Design

4. Automation Frameworks for Dynamics 365 CRM
 4.1 Overview of CRM Automation Tools
 4.2 Deep Dive into Microsoft EasyRepro Automation Framework
 4.3 Selenium Automation for CRM UI
 4.4 Creating Reusable Automation Components
 4.5 Best Practices for Stable and Maintainable Automation

5. API & Integration Validation
 5.1 Testing CRM Web API Operations
 5.2 Validating Integrations with ERP, Portals, & External Systems
 5.3 Postman Collection Automation for API Testing
 5.4 OData Queries & Validation
 5.5 Integration Error Handling & Impact Analysis

6. Testing Advanced CRM Customizations
 6.1 Plugin, Script & Power Automate Flow Validation
 6.2 Ribbon, Command & Form Logic Testing
 6.3 Business Rule Condition Branching
 6.4 Testing Custom Controls & PCF Components
 6.5 Handling Custom Security Roles & Hierarchy Rules

7. Automation in Regression, Performance & Load Scenarios
 7.1 Designing Automated Regression Suites
 7.2 CRM Performance Testing Fundamentals
 7.3 Load Testing CRM Using JMeter & Azure Load Testing
 7.4 Simulating High-Volume Business Transactions
 7.5 Performance Tuning Insights from Test Results

8. CI/CD Integration & Continuous Quality
 8.1 Integrating CRM Tests with Azure DevOps Pipelines
 8.2 Automated Build, Deploy & Test Lifecycle
 8.3 Version Control for Test Assets
 8.4 Automated Reporting & Alerts
 8.5 Deployment Validation & Smoke Testing Automation

9. Defect Analytics, Reporting & Optimization
 9.1 Root Cause Analysis for CRM Failures
 9.2 Test Metrics, Dashboards & Automation KPIs
 9.3 Improving CRM Quality with Data-Driven Decisions
 9.4 Optimizing Test Coverage Across Modules
 9.5 Documentation & Continuous Improvement Practices

This advanced training empowers participants to master automation, validation, and end-to-end testing strategies for Dynamics 365 CRM in complex environments. By applying automation frameworks, rigorous validation techniques, and scalable testing practices, learners will be able to ensure robust, high-performing, and enterprise-ready CRM implementations.