Description

Introduction:

Today’s customers demand fast, flexible, and frictionless retail experiences across online and offline channels. To meet this expectation, retailers must ensure accurate, real-time inventory visibility and responsive fulfillment capabilities. Manhattan Active Omni provides an industry-leading solution that enables retailers to manage inventory availability, fulfillment operations, and delivery promises in real time. This course is tailored to retail professionals, inventory planners, supply chain teams, and technical architects who seek to leverage Manhattan Active Omni for optimizing fulfillment, reducing out-of-stocks, and elevating customer satisfaction through connected commerce.

Prerequisites:

Participants should ideally have:

• A foundational understanding of retail operations and supply chain workflows.

• Basic knowledge of inventory management concepts.

• Familiarity with order management and fulfillment practices.

• (Optional) Experience with Manhattan Associates platforms or similar retail systems.

Table of Contents:

1. Introduction to Real-Time Retail Fulfillment

• 1.1 Evolution of Inventory Management in Omnichannel Retail

• 1.2 Importance of Real-Time Inventory Accuracy

• 1.3 Role of Manhattan Active Omni in Retail Transformation

2. Architecture of Manhattan Active Omni

• 2.1 Cloud-Native, API-First Design

• 2.2 Microservices for Scalability and Agility

• 2.3 Integration with Store, Warehouse, and Digital Systems

3. Inventory Visibility Across Channels

• 3.1 Unified Inventory Model

• 3.2 Real-Time Updates from Stores, DCs, and Drop-Ship Vendors

• 3.3 Inventory Segmentation and Availability Rules

4. Inventory Promising and Allocation

• 4.1 Available to Promise (ATP) and Capable to Promise (CTP)

• 4.2 Sourcing and Reservation Logic

• 4.3 Dynamic Reallocation and Exception Handling

5. Omnichannel Fulfillment Strategies

• 5.1 Ship from Store

• 5.2 Buy Online, Pick Up In Store (BOPIS)

• 5.3 Curbside Pickup, Locker Pickup

• 5.4 Same-Day Delivery and 3PL Integration

6. Fulfillment Optimization

• 6.1 Rules for Fulfillment Prioritization and Cost Control

• 6.2 Consolidation of Orders and Shipments

• 6.3 Managing Partial Orders and Backorders

7. Store Operations Enablement

• 7.1 Store Associate Dashboards

• 7.2 Task Management for Picking, Packing, and Shipping

• 7.3 Exception Alerts and Reassignments

8. Returns and Reverse Logistics

• 8.1 Unified View of Returns Across Channels

• 8.2 Store and Warehouse Return Workflows

• 8.3 Inventory Reconciliation and Restocking

9. Real-Time Monitoring and Performance

• 9.1 Inventory Accuracy Metrics and Health Checks

• 9.2 Fulfillment Performance Dashboards

• 9.3 Alerts, Reporting, and BI Tools

10. Case Studies and Industry Use Cases

• 10.1 Real-World Retail Scenarios Using Active Omni

• 10.2 Key Lessons Learned from Implementations

• 10.3 Roadmap to Operational Excellence

Mastering real-time inventory and fulfillment with Manhattan Active Omni enables retailers to achieve operational agility, deliver superior customer experiences, and drive profitability. This course equips participants with the tools and strategies needed to synchronize inventory across the retail network, respond to demand in real time, and turn every store and warehouse into an effective fulfillment node. Armed with hands-on knowledge and retail best practices, learners will be ready to transform fulfillment operations with confidence.