Description

Introduction

Strong interpersonal skills are the foundation of workplace effectiveness. Whether it’s collaborating with a team, engaging with clients, or presenting ideas clearly, professionals who communicate well and build positive relationships are more likely to succeed. This course helps individuals strengthen their emotional intelligence, active listening, empathy, and collaboration—key ingredients for lasting professional impact.

Prerequisites

• Basic verbal and written communication abilities

• Willingness to engage in self-reflection and feedback

• No prior soft-skills training required

Table of Contents

1. Understanding Interpersonal Skills
1.1 What Are Interpersonal Skills?
1.2 Why They Matter in Every Role
1.3 Core Traits of Interpersonally Effective Professionals
1.4 The Link Between Interpersonal Skills and Career Growth

2. Self-Awareness and Personal Impact
2.1 Identifying Your Strengths and Blind Spots
2.2 Managing First Impressions
2.3 Self-Regulation and Personal Accountability
2.4 Emotional Intelligence and Self-Management

3. Active Listening and Communication
3.1 Barriers to Effective Listening
3.2 Techniques for Active Listening
3.3 Verbal and Non-Verbal Cues
3.4 Asking Powerful Questions

4. Empathy and Relationship Building
4.1 The Role of Empathy in Workplace Relationships
4.2 Understanding Different Communication Styles
4.3 Building Trust with Colleagues and Clients
4.4 Maintaining Relationships in a Virtual Environment

5. Conflict Resolution and Constructive Feedback
5.1 Identifying Sources of Conflict
5.2 Responding vs. Reacting in Tough Situations
5.3 Delivering Feedback Effectively
5.4 Receiving Feedback with Openness

6. Teamwork and Collaboration
6.1 What Makes a Team Effective
6.2 Encouraging Diverse Perspectives
6.3 Resolving Misunderstandings in Groups
6.4 Being a Contributing and Supportive Team Member

7. Influencing and Persuasion Techniques
7.1 Building Credibility and Trust
7.2 Communicating with Clarity and Purpose
7.3 Negotiation Basics in a Collaborative Style
7.4 Influence Without Authority

8. Workplace Etiquette and Professionalism
8.1 Respecting Boundaries and Cultural Norms
8.2 Email, Chat, and Virtual Meeting Etiquette
8.3 Navigating Office Politics with Integrity
8.4 Managing Up and Across with Tact

9. Interpersonal Skills in Leadership
9.1 Leading Through Influence and Example
9.2 Empathetic Leadership and Supportive Coaching
9.3 Fostering Inclusion and Psychological Safety
9.4 Inspiring Loyalty and Motivation

10. Growing Your Interpersonal Effectiveness
10.1 Setting Development Goals for Relationship Skills
10.2 Practicing Feedback Loops
10.3 Staying Calm Under Pressure
10.4 Building a Personal Connection Plan

Interpersonal skills are no longer optional—they’re essential. This course empowers professionals to build meaningful connections, communicate effectively, and foster collaboration across roles and cultures. With these skills, you can elevate both individual and team performance and thrive in any professional environment.