Description

ITIL (Information Technology Infrastructure Library) Training in Bangalore offered by Locus IT with 100% Hands on Practical Classes with Industrial Experts and Working on Real Time Projects.

Course Content 

1- Introduction 

• What is ITIL?
• Why ITIL?
• Brief History
• Benefits
• Why ITIL is so successful?
• Characteristics

2- Basic Principles

• What is a Best Practice?
• What is a Framework?
• What are Guidelines?

3- Introduction to Service Management

• What is Service Management?
• Why do we need Service Management?
• How Service Management is different in ITIL 4?
• What is a Service?
• Who are Stakeholders?
• Service Relationship Management Model
• Types of Service Offerings
• Utility & Warranty

4- ITIL Practices

• What is a Practice?
• Introduction to ITIL Practices
• Continual Improvement
• Change Control
• Incident Management
• Problem Management
• Service Request Management
• Service Desk
• Service Level Management

5- Relationship Management

• Supplier Management
• IT Asset Management
• Service Configuration Management
• Monitoring & Event Management
• Information Security Management
• Release Management
• Deployment Management

6- Four Dimensions of Service Management

• Organization & People
• Information & Technology
• Partners & Suppliers
• Value Stream & Processes
• PESTLE

7- Guiding Principles

• Introduction to Guiding Principles
• Seven Guiding Principles

8- Continual Improvement

• What is Continual Improvement?
• Why do we need Continual Improvement?
• Continual Improvement Model
• Continual Improvement Register
• Stakeholders in Continual Improvement

9- Governance

• What is Governance?
• Why do we need Governance?

10- Service Value System (SVS)

• Introduction to Service Value System (SVS)
• Components of Service Value System

11- Service Value Chain (SVC)

• Introduction to Service Value Chain
• Service Value Chain Activities
• How SVC encourages flexibility
• Inputs & Outputs of SVC activities
• Heat Maps

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Locus Academy has more than a decade experience in delivering the training/staffing on ITIL for corporates across the globe. The participants for the training/staffing on ITIL are extremely satisfied and are able to implement the learnings in their on going projects.