Continual Service Improvement (CSI) focuses on enhancing IT services and processes over time to increase efficiency, quality, and business value. It is a core stage of the ITIL lifecycle that ensures services remain aligned with changing business needs. This training explains how organizations identify improvement opportunities using performance data, service reviews, and customer feedback. It also covers the CSI approach, including defining goals, measuring performance, and implementing improvements. You will learn how to apply metrics, KPIs, and benchmarking to drive service optimization. The course also highlights best practices for building a culture of continuous improvement in IT service management.
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