Description

Introduction
This training provides a comprehensive foundation on the SAP Commerce (Hybris) Telco Extension, focusing on product modeling, subscription management, and telecom-specific customer journeys. It equips participants with the skills needed to configure product catalogs, manage subscription lifecycles, design telco bundles, and support complex order flows typical of telecom offerings. The course combines conceptual clarity with practical configuration techniques to help professionals implement robust telco solutions using SAP Commerce.

Prerequisites

• Basic understanding of SAP Commerce (Hybris) architecture

• Familiarity with product catalog concepts and e-commerce flows

• Fundamental knowledge of telecom business models (preferred)

• Experience with B2C/B2B commerce platforms is beneficial

Table of Contents
1. Overview of SAP Commerce Telco Extension
 1.1 Introduction to Telco Accelerator
 1.2 Telco-specific architecture and components
 1.3 Key features for telecom-based commerce
 1.4 Supported industry use cases and scenarios

2. Telco Product Modeling & Catalog Setup
 2.1 Product types: Device, Plan, Add-ons, Services
 2.2 Configuring product categories and hierarchies
 2.3 Compatibility rules and constraints
 2.4 Product Bundling & Offering Structures (PO, SPO, CCPO)
 2.5 Subscription and usage-based product definitions

3. Subscription Management Fundamentals
 3.1 Subscription lifecycle stages
 3.2 Subscription terms, periods, and billing models
 3.3 Handling upgrades, downgrades, and renewals
 3.4 Contract management and eligibility settings
 3.5 Subscription change management flows

4. Configuring Telco Bundles & Pricing Models
 4.1 Simple vs. complex bundles
 4.2 Pricing, recurring charges, and one-time fees
 4.3 Usage-based pricing configurations
 4.4 Promotions, discounts, and campaign setup
 4.5 Rule-based configuration using CPQ integration

5. Customer Journeys for Telco Commerce
 5.1 Plan selection and device pairing flows
 5.2 Checkout experience for telecom products
 5.3 Multi-step guided selling
 5.4 Assisted service mode for telco agents
 5.5 Post-sales subscription management

6. Telco Order Management & Fulfillment
 6.1 Order capture and decomposition
 6.2 Technical order generation & provisioning triggers
 6.3 Integration with activation & provisioning systems
 6.4 Managing cancellations, refunds, and returns
 6.5 Service order workflows and orchestration

7. Integration Capabilities & External Systems
 7.1 Integration with billing & CRM systems
 7.2 TM Forum APIs alignment (SID, eTOM)
 7.3 CPQ and ERP connectivity
 7.4 Real-time inventory and network systems
 7.5 API-based orchestration of telco processes

8. Telco-specific UI & UX Enhancements
 8.1 Telco storefront templates
 8.2 UI components for plan comparison
 8.3 Self-service portals for subscribers
 8.4 Responsive and mobile-first design
 8.5 Personalization for telecom experiences

9. Performance, Scaling & Best Practices
 9.1 Handling high-volume subscription workloads
 9.2 Optimizing catalog performance
 9.3 Stability for complex order flows
 9.4 Monitoring and troubleshooting telco-specific features
 9.5 Deployment best practices for telco implementations

10. Hands-on Labs & Practical Scenarios
 10.1 Creating and configuring telecom product bundles
 10.2 Designing subscription plans with recurring charges
 10.3 Setting up provisioning triggers
 10.4 Implementing guided selling flows
 10.5 Real-world telecom commerce project simulation

This training equips participants with the essential knowledge and practical techniques needed to implement a complete telecom commerce experience using SAP Commerce Telco Extension. By the end of the course, learners gain confidence in product modeling, subscription configuration, bundling, and end-to-end order flows, making them ready to support real-world telco transformation projects.