Description

Introduction
This training provides an in-depth understanding of the SAP Commerce (Hybris) Telco Accelerator, focusing on how telecom providers can configure product offerings, create complex bundles, and manage end-to-end order processes. Participants will learn how to leverage telco-specific capabilities such as device-plan bundling, subscription handling, compatibility checks, guided selling, and order decomposition. The program blends conceptual learning with practical configuration to ensure participants are ready to implement real-world telecom commerce solutions.

Prerequisites

• Basic knowledge of SAP Commerce (Hybris) platform

• Familiarity with product catalogs, e-commerce flows, and promotions

• Understanding of telecom business models (recommended)

• Experience with B2C commerce implementations is helpful

Table of Contents
1. Introduction to SAP Commerce Telco Accelerator
 1.1 Overview of the accelerator and architecture
 1.2 Key telco-specific components and features
 1.3 Telecom industry use cases supported
 1.4 Mapping telco journeys to Hybris capabilities

2. Telco Product Architecture & Modeling
 2.1 Product types: Device, plan, add-ons, services
 2.2 Configuring telco product hierarchies
 2.3 Product Offering (PO), SPO, BPO, and CCPO models
 2.4 Compatibility rules and constraints configuration
 2.5 Subscription-aware product definitions

3. Configuring Bundles & Guided Selling
 3.1 Simple vs complex bundles in telco
 3.2 Creating bundles with device-plan combinations
 3.3 Mandatory, optional, pre-selected components
 3.4 Guided selling workflows for customer journeys
 3.5 Personalization and recommendation rules

4. Pricing Models for Telecom Products
 4.1 Recurring, one-time, and usage-based charges
 4.2 Telco-specific pricing structures
 4.3 Promotions and discounts for bundled offerings
 4.4 Price rules and validation logic
 4.5 Integration with CPQ and billing engines

5. Subscription & Contract Management
 5.1 Subscription lifecycle and change processes
 5.2 Contract terms, renewals, upgrades, downgrades
 5.3 Eligibility and compatibility checks
 5.4 Managing multi-line and family subscriptions
 5.5 Customer self-service subscription options

6. Order Capture & Decomposition
 6.1 Order capture process in telco commerce
 6.2 Order decomposition and technical order creation
 6.3 Handling provisioning and activation flows
 6.4 Order amendments, cancellations, and returns
 6.5 Integration with provisioning and network systems

7. Telco Storefront Features & User Experience
 7.1 Prebuilt telco storefront templates
 7.2 Plan comparison and selection UI components
 7.3 Device compatibility and selection workflows
 7.4 Customizing checkout for telco flows
 7.5 Responsive design and omnichannel experiences

8. Integration with External Systems
 8.1 Connecting with billing, CRM, and OSS/BSS
 8.2 Real-time credit check, identity verification
 8.3 TM Forum standards alignment (SID, eTOM, Open APIs)
 8.4 CPQ and ERP integrations
 8.5 API-driven provisioning orchestration

9. Performance, Scaling & Best Practices
 9.1 High-volume subscription transaction handling
 9.2 Optimizing catalog and bundle performance
 9.3 Ensuring order processing stability
 9.4 Monitoring and troubleshooting telco functionalities
 9.5 Deployment and architecture best practices

10. Hands-on Labs & Practical Scenarios
 10.1 Creating telecom bundles with rules and constraints
 10.2 Implementing guided selling for mobile plans
 10.3 Setting up recurring and usage-based pricing
 10.4 Configuring order decomposition for provisioning
 10.5 End-to-end telco storefront simulation

This course enables participants to confidently configure, optimize, and manage telecom product offerings using the SAP Commerce Telco Accelerator. By mastering bundling, pricing, subscription flows, and order decomposition, learners become equipped to deliver seamless telco customer experiences and support large-scale digital transformation initiatives.