Description

Introduction

This course is designed for IT professionals and technical support teams tasked with maintaining the performance, stability, and accessibility of Apriso MES systems. It focuses on system architecture, troubleshooting techniques, environment management, and providing user support. Participants will gain insights into how Apriso MES integrates with broader enterprise IT infrastructure and how to handle incidents effectively.

Prerequisites

Participants should have:

• Basic knowledge of networking, databases (SQL Server), and Windows Server

• Familiarity with enterprise IT support practices (ticketing systems, user access)

• Prior exposure to Apriso MES is helpful but not required

Table of Contents

1. Apriso MES Overview for IT Teams
    1.1 Understanding Apriso’s architecture and components
    1.2 IT responsibilities in MES deployment and support
    1.3 Common user roles and use cases

2. System Infrastructure and Connectivity
    2.1 Apriso deployment architecture (single vs multi-site)
    2.2 Network communication paths (clients, servers, databases)
    2.3 Ports, firewalls, and connectivity checks

3. Database and Application Server Management
    3.1 SQL Server management for Apriso databases
    3.2 IIS configuration and application pools
    3.3 Service dependencies and startup sequences

4. Monitoring and Logging
    4.1 Using Apriso logs for diagnostics
    4.2 Windows Event Logs, SQL Logs, and Apriso-specific logs
    4.3 Setting up alerts and health checks

5. User Access and Authentication Support
    5.1 User provisioning and permissions overview
    5.2 LDAP/Active Directory integration
    5.3 Resetting user accounts and resolving login issues

6. Troubleshooting and Issue Resolution
    6.1 Common error scenarios and resolutions
    6.2 Debugging interface, services, and database issues
    6.3 Working with Dassault Systèmes support

7. Backup, Recovery, and Change Management
    7.1 Daily/weekly backup routines
    7.2 Restoring application and database states
    7.3 Version control and patching procedures

8. Integration and Middleware Support
    8.1 Understanding integrations with ERP, SCADA, and IoT platforms
    8.2 Managing connectors and interface logs
    8.3 Troubleshooting data flow issues

9. Support Ticket Handling and Escalation
    9.1 Gathering logs and reproducible scenarios
    9.2 Communicating with users and tracking incidents
    9.3 Escalation matrix and vendor coordination

10. Maintenance, Updates, and Best Practices
    10.1 Scheduling maintenance windows
    10.2 Keeping environments stable during upgrades
    10.3 Documentation, FAQs, and internal knowledge bases

This course empowers IT and support personnel with the tools and techniques needed to keep Apriso MES systems operational and resilient. By understanding both the technical underpinnings and support strategies, IT teams can minimize downtime, streamline support workflows, and ensure high system availability across manufacturing operations.