Description

Introduction

In a professional setting, how you conduct yourself matters just as much as the work you do. Professional etiquette ensures respectful, appropriate behavior, while business ethics guide principled decision-making. This course equips participants with essential etiquette skills and a strong ethical foundation to build trust, credibility, and lasting relationships in the workplace.

Prerequisites

• Suitable for early-career professionals, managers, and teams

• No prior training required

• Ideal for individuals seeking to strengthen workplace professionalism

Table of Contents

1. Foundations of Professional Etiquette
1.1 What Is Professional Etiquette?
1.2 The Role of Etiquette in Business Success
1.3 Personal Presentation and Grooming
1.4 First Impressions and Professional Presence

2. Communication Etiquette
2.1 Verbal and Nonverbal Communication
2.2 Email, Phone, and Virtual Meeting Etiquette
2.3 Respectful Language and Tone
2.4 Listening Actively and Responding Appropriately

3. Workplace Behavior and Courtesy
3.1 Respecting Boundaries and Cultural Differences
3.2 Time Management and Punctuality
3.3 Meeting Manners and Participation
3.4 Team Interactions and Professional Boundaries

4. Business Dining and Event Etiquette
4.1 Invitations and RSVPs
4.2 Table Manners and Meal Protocol
4.3 Networking Events: Do’s and Don’ts
4.4 Dress Codes for Business Functions

5. Ethical Decision-Making
5.1 Defining Ethics in the Workplace
5.2 Common Ethical Dilemmas at Work
5.3 Frameworks for Ethical Decision-Making
5.4 Legal vs. Ethical Behavior

6. Professional Integrity and Accountability
6.1 Being Honest and Transparent
6.2 Admitting Mistakes and Taking Responsibility
6.3 Confidentiality and Information Security
6.4 Avoiding Conflicts of Interest

7. Respecting Company Culture and Values
7.1 Aligning Behavior with Organizational Ethics
7.2 Understanding Codes of Conduct
7.3 Reporting Unethical Behavior
7.4 Supporting an Ethical Work Environment

8. Ethics in Leadership and Influence
8.1 Role Modeling Ethical Behavior
8.2 Ethical Influence and Power Use
8.3 Creating a Culture of Respect and Fairness
8.4 Ethical Leadership in Remote/Hybrid Teams

9. Digital and Social Media Etiquette
9.1 Professional Use of Social Media
9.2 Handling Sensitive Content and Online Behavior
9.3 Company Policies on Digital Communication
9.4 Email, Chat, and Collaboration Tools Ethics

10. Cross-Cultural and Global Etiquette
10.1 Cultural Awareness in International Settings
10.2 Greeting Customs and Gift-Giving
10.3 Navigating Time Zones and Work Styles
10.4 Building Global Respect and Collaboration

Professional etiquette and ethical behavior are essential for sustaining credibility, fostering trust, and building strong professional relationships. This course empowers individuals to conduct themselves with integrity and professionalism in every business interaction—creating a foundation for long-term success.