Description

Introduction:

In today’s fast-paced retail environment, delivering a seamless, unified customer experience across all channels is critical. Manhattan Active Omni is a leading cloud-native solution that enables retailers to orchestrate real-time, end-to-end customer engagement, order management, and fulfillment. This training course provides a comprehensive foundation in the core principles of unified commerce and hands-on insights into Manhattan Active Omni’s capabilities. It is designed for business analysts, solution architects, and technical professionals who want to master the platform’s functionalities and contribute to successful omnichannel transformations.

Prerequisites:

Participants should have:

• A basic understanding of retail and e-commerce processes.

• Familiarity with order lifecycle concepts (order capture, fulfillment, delivery).

• Prior experience with enterprise software or SaaS-based platforms is beneficial.

• (Optional) Exposure to Manhattan Associates’ solutions or supply chain systems.

Table of Contents:

1. Introduction to Unified Commerce

• 1.1 What is Unified Commerce?

• 1.2 Evolution from Multichannel to Omnichannel

• 1.3 Benefits of Unified Commerce for Retailers

2. Overview of Manhattan Active Omni

• 2.1 Key Features and Architecture

• 2.2 Cloud-Native Design and Microservices

• 2.3 Integration with Other Manhattan Active Solutions

3. Order Management System (OMS)

• 3.1 OMS Core Capabilities

• 3.2 Order Capture and Orchestration

• 3.3 Inventory Visibility and Promising

• 3.4 Order Lifecycle Management

4. Customer Engagement and Experience

• 4.1 Customer Service Capabilities

• 4.2 Role of POS and Contact Center Agents

• 4.3 Omnichannel Customer Profiles

5. Fulfillment Strategies in Active Omni

• 5.1 Ship from Store and Store Pickup

• 5.2 Fulfillment Optimization

• 5.3 Handling Returns and Reverse Logistics

6. Configuration and Personalization

• 6.1 Business Rules and Workflow Configuration

• 6.2 UI Customization and Personalization

• 6.3 Role-based Access and Security

7. Integration and Extensibility

• 7.1 API-First Approach

• 7.2 Integration with ERP, CRM, and 3rd-Party Systems

• 7.3 Real-Time Messaging and Data Synchronization

8. Analytics and Monitoring

• 8.1 Dashboards and KPIs

• 8.2 Real-Time Monitoring and Alerts

• 8.3 Reporting and Business Intelligence

9. Best Practices and Use Cases

• 9.1 Unified Commerce Implementation Strategies

• 9.2 Case Studies of Active Omni in Retail

• 9.3 Troubleshooting and Performance Tuning

10. Hands-On Exercises and Demos

• 10.1 System Walkthrough and UI Navigation

• 10.2 Order Creation, Fulfillment, and Return Simulation

• 10.3 Configuring Business Rules in Sandbox

Mastering Manhattan Active Omni empowers professionals to lead and support unified commerce strategies within retail organizations. With a firm grasp of its architecture, order management, customer engagement tools, and integration capabilities, participants will be well-equipped to implement, manage, and innovate on top of the Manhattan Active Omni platform. This course lays a strong foundation for advanced configurations and solution design for omnichannel excellence.