Description

Introduction

Modern B2B and B2C commerce applications built on Optimizely Commerce are complex, distributed, and highly customizable. Performance bottlenecks, integration failures, pricing issues, caching inconsistencies, and deployment misconfigurations can directly impact revenue and customer experience.

This hands-on training is designed to equip developers, architects, DevOps engineers, and support teams with systematic debugging and troubleshooting techniques specific to Optimizely Commerce applications. Participants will learn how to diagnose issues across catalog, pricing, promotions, checkout, integrations, search, caching, and infrastructure layers — both in on-prem and cloud-hosted environments.

By the end of this course, learners will be able to identify root causes faster, reduce downtime, and implement proactive monitoring strategies.

 Prerequisites

1. Basic understanding of Optimizely Commerce architecture
2. Working knowledge of:
   1. ASP.NET / .NET Core
   2. C#
   3. SQL Server
3. Familiarity with:
   1. Commerce Manager
   2. Catalog & Pricing structure
   3. Promotions & Workflows
4. Basic understanding of:
   1. REST APIs
   2. IIS / Azure App Services
   3. Logging frameworks
5. Prior development or implementation experience in Optimizely Commerce (recommended)

Table of Contents

Module 1: Optimizely Commerce Architecture Deep Dive

1. Commerce solution structure
2. Commerce vs CMS components
3. Catalog, Orders, Customers, Pricing architecture
4. Understanding request lifecycle
5. Common failure points in Commerce applications

Module 2: Debugging Fundamentals

1. Debugging in Visual Studio
2. Attaching debugger to IIS / Azure
3. Breakpoints & conditional debugging
4. Inspecting objects and Commerce models
5. Exception handling strategies

Module 3: Logging & Monitoring Strategies

1. Configuring Serilog / log4net in Commerce
2. Enabling detailed error logging
3. Using Application Insights
4. Log analysis techniques
5. Structured logging best practices

Module 4: Catalog & Pricing Troubleshooting

1. Diagnosing catalog import issues
2. Pricing engine errors
3. Market & currency mismatches
4. Inventory synchronization problems
5. Indexing issues with search providers

Module 5: Promotions & Checkout Debugging

1. Promotion engine evaluation flow
2. Troubleshooting discount calculation errors
3. Checkout workflow debugging
4. Payment provider failures
5. Order validation issues

Module 6: Performance Troubleshooting

1. Identifying slow pages
2. SQL query analysis
3. Caching configuration issues
4. Output caching & object caching
5. Load testing strategies
6. Profiling tools

Module 7: Integration & API Troubleshooting

1. REST API debugging
2. Webhooks & event handling
3. ERP/CRM integration failures
4. Serialization & mapping errors
5. Timeout and retry strategies

Module 8: Search & Indexing Issues

1. Troubleshooting search indexing
2. Rebuilding indexes safely
3. Search provider configuration
4. Debugging relevance issues

Module 9: Environment & Deployment Issues

1. IIS configuration errors
2. Azure deployment troubleshooting
3. Connection string & config transforms
4. Missing dependencies
5. CI/CD misconfigurations

Module 10: Database & Data Integrity Issues

1. Commerce database structure overview
2. Order and customer data inconsistencies
3. Deadlocks and locking issues
4. Backup and recovery best practices

Module 11: Security & Access Issues

1. Role-based access troubleshooting
2. Authentication & authorization issues
3. Secure configuration validation
4. Common production vulnerabilities

Module 12: Root Cause Analysis & Preventive Practices

1. Systematic troubleshooting approach
2. Incident documentation
3. Creating runbooks
4. Proactive monitoring setup
5. Building a production support checklist