Description

Introduction

The Customer & Entity Management training provides a foundational and practical understanding of how financial institutions manage customers, counterparties, and related entities throughout their lifecycle. The training explores key processes such as onboarding, agreement and account setup, servicing, directory maintenance, and position tracking—ensuring participants gain the skills needed for effective and compliant client lifecycle management in banking and financial services.

Prerequisites

Participants are expected to have:

• A basic understanding of banking products and services

• Familiarity with customer and account lifecycle stages

• General awareness of regulatory requirements (KYC, AML)

• Exposure to core banking or customer management systems (preferred)

Table of Contents

1. Introduction to Customer & Entity Management
    1.1 Importance in Financial Ecosystems
    1.2 Core Concepts and Data Entities
    1.3 Lifecycle Overview

2. FI (Financial Institution) Onboarding
    2.1 Overview of FI Onboarding
    2.2 Documentation and Compliance Checks
    2.3 Due Diligence and Risk Categorization

3. Client Onboarding
    3.1 Client Types and Attributes
    3.2 KYC, AML, and Risk Assessment
    3.3 Approval Workflow and Onboarding Completion

4. Agreement Creation
    4.1 Types of Agreements (Service, Credit, Custody)
    4.2 Contractual Terms and Conditions
    4.3 Linkage to Clients and Accounts

5. Account Creation and Facilities Setup
    5.1 Account Structures (Individual, Joint, Institutional)
    5.2 Assigning Products and Services
    5.3 Setting Up Credit Facilities and Limits

6. Account Processing
    6.1 Account Activation and Lifecycle Events
    6.2 Transaction Controls and Product Linking
    6.3 Internal Workflows and Notifications

7. Account Servicing
    7.1 Ongoing Maintenance and Customer Requests
    7.2 Freezing, Blocking, and Status Changes
    7.3 Customer Experience and Compliance Impact

8. Position Keeping
    8.1 Definition and Purpose
    8.2 Real-time vs. Batch Position Updates
    8.3 Reporting and Impact on Exposure

9. Party Records Management
    9.1 Maintaining Accurate and Consistent Party Data
    9.2 Role Assignment (Beneficiary, Authorized Signatory, etc.)
    9.3 Change Tracking and Data Governance

10. FI Directory Management
     10.1 Maintaining a Directory of Financial Institutions
     10.2 Categorization and Relationship Mapping
     10.3 Updates, Approvals, and Reconciliations

11. Party Directory Management
     11.1 Centralized Party Repository
     11.2 Linking Across Products, Accounts, and Agreements
     11.3 Searchability and Master Data Control

12. Conclusion and Wrap-Up
     12.1 Key Takeaways from Each Module
     12.2 Industry Best Practices
     12.3 Final Q&A and Certification Guidance

Customer and entity management is the backbone of any financial system’s operational and regulatory framework. This training equips participants to manage the end-to-end lifecycle of clients and institutions—from onboarding to servicing—ensuring accuracy, compliance, and efficiency.

Armed with this knowledge, you’ll be better prepared to support relationship management, regulatory audits, and scalable client operations in dynamic financial environments.