Description

Introduction:

Manhattan Active Omni is a cutting-edge, cloud-native solution designed to unify commerce, customer engagement, and order management. As organizations adopt this powerful platform, skilled configuration and administration become essential to maximize performance, flexibility, and compliance. This course provides a comprehensive guide to configuring, customizing, and managing Manhattan Active Omni environments. Participants will gain hands-on skills in system setup, workflow configuration, business rule management, user administration, and performance monitoring. Ideal for system administrators, solution architects, and IT support teams, this course ensures you can maintain operational excellence and adapt to ever-changing business requirements.

Prerequisites:

Participants should have:

• Basic knowledge of Manhattan Active Omni architecture.

• Familiarity with order management or retail platforms.

• Understanding of enterprise SaaS administration principles.

• (Optional) Prior experience with JSON, APIs, or workflow engines.

Table of Contents:

1. Introduction to Manhattan Active Omni Administration

• 1.1 Overview of System Configuration vs Customization

• 1.2 Roles of Admins, Developers, and Business Analysts

• 1.3 Navigating the Admin Console and UI

2. User Access and Security

• 2.1 Role-Based Access Control (RBAC)

• 2.2 User Creation and Group Assignments

• 2.3 Authentication, SSO, and Identity Providers

3. Configuring Business Rules

• 3.1 Overview of Rules Engine

• 3.2 Creating and Modifying Order Flow Rules

• 3.3 Setting Up Allocation and Fulfillment Logic

4. Workflow Configuration

• 4.1 Modeling and Customizing Workflows

• 4.2 Defining Triggers, Events, and Actions

• 4.3 Exception Handling and Notifications

5. Store and Location Setup

• 5.1 Defining Nodes (Stores, DCs, Vendors)

• 5.2 Inventory Segmentation and Geo Zones

• 5.3 Operating Hours, Capacity, and Constraints

6. Order and Inventory Management Configuration

• 6.1 Order Statuses and Lifecycle States

• 6.2 Inventory Holds, Promising Logic, and ATP Settings

• 6.3 Real-Time Inventory Sync and Exceptions

7. API Integration and Extensibility

• 7.1 API Gateway Overview

• 7.2 Managing API Keys and Tokens

• 7.3 Webhooks, Events, and Third-Party Integration

8. Environment Management

• 8.1 Managing Dev, Test, and Production Environments

• 8.2 Version Control and Change Management

• 8.3 Release Deployment and Sandbox Testing

9. Monitoring, Alerts, and Logs

• 9.1 System Health Dashboards

• 9.2 Setting Up Alerts for Key Metrics

• 9.3 Accessing Logs for Troubleshooting

10. Performance Tuning and Best Practices

• 10.1 Optimizing Rule and Workflow Execution

• 10.2 Minimizing Latency and API Bottlenecks

• 10.3 Compliance, Data Retention, and Audit Trails

By mastering the configuration and administration of Manhattan Active Omni, participants can ensure operational efficiency, scalability, and system resilience. This course equips technical teams with the tools to adapt rapidly to business changes, enforce governance, and support omnichannel excellence. Graduates will confidently maintain and evolve Manhattan Active Omni to support retail transformation initiatives.