Description

Training: ServiceNow Governance, Risk, and Compliance (GRC) – Ensuring Regulatory Compliance

Introduction

This course provides a comprehensive overview of ServiceNow Governance, Risk, and Compliance (GRC), focusing on its role in ensuring regulatory compliance and managing risks. Participants will learn how to implement GRC best practices, leverage ServiceNow tools for compliance management, and develop effective risk mitigation strategies. The training combines theoretical insights with practical applications to enhance participants’ understanding of GRC within the ServiceNow platform.

Prerequisites

• Basic Knowledge of Governance, Risk, and Compliance Concepts
• Familiarity with the ServiceNow Platform
• No Prior Experience with ServiceNow GRC Required

Table of Contents

Session 1: Introduction to ServiceNow GRC

1.1 Overview of Governance, Risk, and Compliance
1.2 Understanding the Importance of GRC in Organizations
1.3 Navigating the ServiceNow GRC User Interface

Session 2: GRC Frameworks and Standards

2.1 Key GRC Frameworks (ISO, NIST, COSO)
2.2 Understanding Regulatory Requirements (GDPR, HIPAA, etc.)
2.3 Aligning GRC Strategies with Business Objectives

Session 3: Risk Management in ServiceNow

3.1 Identifying and Assessing Risks
3.2 Implementing Risk Mitigation Strategies
3.3 Using ServiceNow Tools for Risk Management

Session 4: Compliance Management

4.1 Managing Compliance Policies and Procedures
4.2 Automating Compliance Audits and Assessments
4.3 Reporting Compliance Status and Findings

Session 5: Policy and Control Management

5.1 Developing and Maintaining Policies
5.2 Implementing Controls to Mitigate Risks
5.3 Monitoring and Reporting on Control Effectiveness

Session 6: Incident and Issue Management

6.1 Handling Compliance Incidents and Issues
6.2 Root Cause Analysis and Remediation Planning
6.3 Tracking and Reporting on Incident Resolution

Session 7: Best Practices for GRC Implementation

7.1 Designing a Comprehensive GRC Program
7.2 Engaging Stakeholders and Building Awareness
7.3 Case Studies of Successful GRC Implementations

Session 8: Final Project and Course Wrap-Up

8.1 Completing a Comprehensive GRC Strategy Project
8.2 Presenting Projects and Key Learnings
8.3 Review of Key Concepts and Techniques
8.4 Q&A and Course Conclusion

Conclusion

This training equips participants with the essential skills to effectively utilize ServiceNow GRC for ensuring regulatory compliance and managing organizational risks. By mastering these techniques, participants will be prepared to implement robust GRC frameworks that promote compliance, accountability, and risk mitigation within their organizations.