Power Virtual Agents is a Microsoft low-code platform used to build intelligent chatbots that automate customer and employee interactions. It enables organizations to create conversational bots without extensive coding, using a visual interface and prebuilt templates. This training explains how to design, configure, and deploy chatbots that handle queries, trigger workflows, and integrate with enterprise systems. It also covers topics such as natural language understanding, conversation design, Power Automate integration, and multi-channel deployment. You will learn how to build scalable virtual agents that improve support efficiency and user experience. The course also highlights best practices for chatbot design, automation, and conversational AI implementation in enterprise environments.
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