Introduction of ServiceNow HR Service Delivery

ServiceNow HR Service Delivery: Enhancing Employee Experience focuses on equipping HR professionals with the tools and knowledge needed to leverage the ServiceNow platform for improving employee experience and streamlining HR processes. This training is designed to help organizations deliver efficient HR services, enhance employee engagement, and create a positive workplace culture through effective use of ServiceNow’s HR capabilities.

Prerequisites

• Basic understanding of HR processes and functions
• Familiarity with ServiceNow functionalities and user interface is beneficial
• No prior experience with HR service delivery tools is required, but it’s helpful

Table of Contents

1. Introduction to HR Service Delivery

1.1 Overview of HR Service Delivery and Its Importance
1.2 Key Components of ServiceNow HR Service Delivery
1.3 Benefits of Enhancing Employee Experience(Ref: ServiceNow IT Asset Management (ITAM): Managing Enterprise Assets Efficiently)

2. Navigating the ServiceNow HR Module

2.1 Understanding the HR Service Delivery Interface
2.2 Customizing Dashboards for HR Needs
2.3 Utilizing the HR Catalog and Knowledge Base

3. Employee Self-Service Portal

3.1 Importance of Self-Service in HR Delivery
3.2 Configuring and Managing the Employee Self-Service Portal
3.3 Best Practices for Enhancing User Experience

4. Case Management in HR

4.1 Overview of Case Management Features
4.2 Creating and Managing HR Cases
4.3 Automating Case Routing and Resolution

5. Onboarding and Offboarding Processes

5.1 Streamlining Onboarding for New Employees
5.2 Managing Offboarding Processes Effectively
5.3 Utilizing Checklists and Automation for Efficiency

6. Managing HR Workflows

6.1 Introduction to Workflow Automation in HR
6.2 Designing and Implementing HR Workflows
6.3 Utilizing Flow Designer for Advanced HR Processes

7. Employee Engagement and Feedback

7.1 Importance of Employee Engagement in HR
7.2 Utilizing ServiceNow for Gathering Employee Feedback
7.3 Analyzing Feedback for Continuous Improvement

8. Reporting and Analytics in HR

8.1 Overview of Reporting Capabilities in HR Service Delivery
8.2 Creating Custom Reports and Dashboards
8.3 Using Analytics for Strategic HR Decision-Making

9. Integrating HR Service Delivery with Other Modules

9.1 Understanding Integration with ITSM, ITAM, and other ServiceNow Modules
9.2 Best Practices for Cross-Functional Collaboration
9.3 Case Studies of Successful HR Integrations

10. Future Trends in HR Service Delivery

10.1 Emerging Trends in HR Technology and Delivery
10.2 The Role of AI and Automation in Enhancing Employee Experience
10.3 Preparing for Changes in HR Service Delivery Models

Conclusion

This training equips HR professionals with the skills and knowledge to enhance employee experience through effective use of ServiceNow HR Service Delivery. By leveraging advanced features and best practices, organizations can streamline HR processes, improve engagement, and foster a positive workplace culture. Participants will gain practical insights into implementing HR service delivery solutions that drive organizational success and enhance employee satisfaction.

Reference