Description

Introduction
Artificial Intelligence (AI) is transforming how businesses interact with customers, and conversational bots are at the forefront of this change. This course introduces the fundamentals of AI and conversational bots, guiding learners through how these systems work, where they’re used, and how to begin building simple, intelligent chatbots for websites, apps, or messaging platforms.

Prerequisites

• Basic understanding of computers and internet applications

• No prior programming experience required

• Interest in AI, customer experience, or automation

Table of Contents

1. Introduction to AI and Conversational Bots
    1.1 What is AI?
    1.2 What are Conversational Bots?
    1.3 Evolution and Benefits of Chatbots

2. Types of Conversational Bots
    2.1 Rule-Based vs. AI-Powered Bots
    2.2 Text-Based vs. Voice-Based Assistants
    2.3 Use Cases in Industries

3. Core Components of a Bot
    3.1 Natural Language Processing (NLP)
    3.2 Intent Recognition and Entity Extraction
    3.3 Dialog Flow and Bot Logic

4. Designing a Conversational Bot
    4.1 Planning Bot Goals and Use Cases
    4.2 User Personas and Conversation Flow
    4.3 Bot Personality and Tone

5. Tools and Platforms
    5.1 Bot-Building Tools
    5.2 APIs and SDKs
    5.3 No-Code and Low-Code Options

6. Creating Your First Bot
    6.1 Setting Up a Simple Bot
    6.2 Adding Intents and Responses
    6.3 Testing and Iterating

7. Integrating with Channels
    7.1 Connecting to Platforms
    7.2 Voice Integration Basics

8. Ethical Considerations and Best Practices
    8.1 User Privacy and Data Handling
    8.2 Avoiding Bias
    8.3 Creating Inclusive Bots

9. Analytics and Continuous Improvement
    9.1 Tracking Performance
    9.2 Feedback and Enhancements
    9.3 A/B Testing

10. Future of Conversational AI
     10.1 Generative AI Trends
     10.2 Multilingual Bots
     10.3 Emotionally Intelligent Bots

Conclusion
Conversational bots powered by AI are changing how we communicate with technology. This course helps learners gain a solid foundation to begin exploring and building simple bots while understanding their design, tools, and ethical use. With practice, anyone can contribute to creating smarter, more helpful digital assistants.