Description

Introduction

The General Data Protection Regulation (GDPR) is a crucial European law that governs how organizations collect, store, and manage personal data. But compliance isn’t just a legal department concern—it’s a shared responsibility. Whether you’re in sales, HR, customer service, or IT, your role often involves handling personal information. This course is designed to give employees the confidence to understand their obligations under GDPR, prevent data breaches, and build trust with customers and colleagues alike.

Prerequisites

• No legal expertise required

• Basic understanding of company workflows

• Involvement in handling customer, client, or employee data

Table of Contents

1. Understanding GDPR

 1.1 What is GDPR and Why It Matters
 1.2 Scope: Who Must Comply?
 1.3 Definitions: Personal Data, Controllers, Processors, and Data Subjects

2. Recognizing Personal Data

 2.1 What Counts as Personal Data? (Names, emails, IPs, etc.)
 2.2 Special Categories: Sensitive Health or Biometric Data
 2.3 Data in Your Inbox, CRM, or Excel Sheet

3. Employee Responsibilities Under GDPR

 3.1 Handling Personal Data at Work
 3.2 Examples of Risky Employee Actions
 3.3 Following Internal Data Protection Policies

4. Keeping Data Secure

 4.1 Locking Screens and Securing Devices
 4.2 Encrypting Emails and Files
 4.3 Role of IT Tools in Preventing Unauthorized Access

5. Responding to Data Subject Rights

 5.1 Right to Access, Rectification, and Erasure
 5.2 Recognizing a Subject Access Request (SAR)
 5.3 When to Involve the DPO or Privacy Team

6. Data Breaches and Incident Reporting

 6.1 What Counts as a Breach?
 6.2 How to Spot and Report a Suspected Breach
 6.3 Time Matters: The 72-Hour Rule

7. Real-World Examples

 7.1 Case Study: Misuse of Customer Data
 7.2 Lessons from Major GDPR Fines
 7.3 How Simple Mistakes Can Cost Millions

8. Remote Work and GDPR

 8.1 Securing Home Networks and Devices
 8.2 Avoiding Unauthorized Data Sharing via Messaging Apps
 8.3 Handling Printed Documents at Home

9. GDPR Dos and Don’ts for Employees

 9.1 Do: Use Strong Passwords, Report Incidents
 9.2 Don’t: Share Passwords, Download Unverified Software
 9.3 Quick Compliance Checklist

10. Creating a Privacy-Conscious Workplace

 10.1 Encouraging a Speak-Up Culture
 10.2 Regular Training and Policy Refreshers
 10.3 Building Trust with Customers Through Transparency

GDPR isn’t just a regulation—it’s a mindset. As an employee, your actions can directly protect or expose the personal data your company manages. By adopting privacy-aware behaviors, staying alert, and knowing how to respond, you play a key role in upholding data protection standards. Empowered with this training, you help create a safer, more trustworthy environment for everyone your organization serves.