Description

Introduction
In an increasingly global and interconnected world, the ability to understand, respect, and work effectively across cultures is essential. This course enhances participants’ cultural intelligence (CQ) and promotes diversity awareness, enabling them to build inclusive environments, foster collaboration, and avoid cultural misunderstandings in the workplace.

Prerequisites

• Open to professionals at all levels

• No prior knowledge of cultural studies required

• Ideal for individuals working in diverse teams or global organizations

Table of Contents

1. Understanding Cultural Intelligence (CQ)
1.1 What Is Cultural Intelligence?
1.2 Components of CQ: Drive, Knowledge, Strategy, Action
1.3 Benefits of High CQ in the Workplace
1.4 Assessing and Developing Your CQ

2. Exploring Diversity and Inclusion
2.1 Defining Diversity, Equity, and Inclusion (DEI)
2.2 The Dimensions of Diversity (Race, Gender, Age, etc.)
2.3 The Business Case for Diversity
2.4 Understanding and Addressing Unconscious Bias

3. Cultural Values and Communication Styles
3.1 High-Context vs. Low-Context Cultures
3.2 Power Distance, Individualism, and Time Orientation
3.3 Verbal and Nonverbal Cultural Differences
3.4 Listening and Interpreting Across Cultures

4. Inclusive Workplace Practices
4.1 Fostering Belonging and Psychological Safety
4.2 Inclusive Language and Communication
4.3 Respecting Religious and Cultural Observances
4.4 Creating Equitable Policies and Practices

5. Managing Multicultural Teams
5.1 Building Trust Across Cultures
5.2 Handling Conflict and Miscommunication
5.3 Adapting Leadership Styles
5.4 Facilitating Inclusive Team Collaboration

6. Cross-Cultural Decision-Making and Problem Solving
6.1 Navigating Differences in Decision-Making Approaches
6.2 Culturally Sensitive Problem-Solving Techniques
6.3 Collective vs. Individual Decision Cultures
6.4 Building Consensus Across Cultural Lines

7. Global Business Etiquette and Protocol
7.1 International Meeting and Greeting Etiquette
7.2 Business Card and Gift-Giving Norms
7.3 Dining and Social Customs Across Cultures
7.4 Virtual Cross-Cultural Etiquette

8. Overcoming Barriers to Inclusion
8.1 Stereotyping and Discrimination in the Workplace
8.2 Microaggressions and Their Impact
8.3 Allyship and Advocacy for Inclusion
8.4 Supporting Underrepresented Groups

9. Measuring and Sustaining Diversity Efforts
9.1 Metrics and KPIs for DEI Success
9.2 Embedding Inclusion in Organizational Culture
9.3 Training, Development, and Accountability
9.4 The Role of Leadership in Sustaining Change

10. Personal Action Plan for Inclusive Leadership
10.1 Setting CQ and Inclusion Goals
10.2 Applying Learning to Real-World Scenarios
10.3 Reflection and Self-Awareness Practices
10.4 Continuing the Journey of Growth

Cultural intelligence and diversity awareness are not only essential leadership competencies—they are foundational to building respectful, high-performing teams in any modern workplace. This course empowers participants to champion inclusivity, embrace differences, and collaborate with empathy and cultural agility.