Description

Introduction of ServiceNow Cloud Management

ServiceNow Cloud Management: Optimizing Multi-Cloud Environments is a specialized course designed to help IT professionals efficiently manage and optimize multi-cloud operations using ServiceNow’s Cloud Management capabilities. This training focuses on cloud resource governance, automation, and cost optimization strategies. Participants will learn how to streamline cloud operations, ensure compliance, and enhance visibility across various cloud environments.

Prerequisites

• Basic understanding of cloud platforms (AWS, Azure, Google Cloud)
• Familiarity with IT service management (ITSM) concepts
• Experience with ServiceNow is beneficial but not required

Table of Contents

1. Introduction to ServiceNow Cloud Management

1.1 Overview of ServiceNow Cloud Management Capabilities
1.2 The Importance of Multi-Cloud Optimization(Ref: ServiceNow Agile Development: Managing Agile Projects Effectively)
1.3 Key Challenges of Managing Multi-Cloud Environments

2. Setting Up Cloud Accounts and Resources

2.1 Integrating AWS, Azure, Google Cloud, and Private Clouds
2.2 Configuring Cloud Accounts in ServiceNow
2.3 Managing Cloud Resources Across Multiple Providers

3. Cloud Governance and Policy Management

3.1 Defining Cloud Governance Policies
3.2 Implementing Role-Based Access Control (RBAC)
3.3 Enforcing Compliance with Cloud Policies

4. Automation of Cloud Operations

4.1 Overview of Cloud Automation in ServiceNow
4.2 Automating Cloud Provisioning and Scaling
4.3 Best Practices for Automating Incident Response

5. Cost Management and Optimization

5.1 Monitoring Cloud Usage and Costs
5.2 Implementing Cost-Optimization Strategies
5.3 Generating Reports for Cloud Cost Analysis

6. Orchestration and Workflow Management

6.1 Creating and Managing Cloud Workflows
6.2 Automating Approval Processes for Cloud Requests
6.3 Best Practices for Cloud Orchestration

7. Cloud Security and Compliance

7.1 Implementing Security Policies Across Clouds
7.2 Monitoring Cloud Security Posture
7.3 Ensuring Regulatory Compliance in Multi-Cloud Environments

8. Monitoring and Performance Management

8.1 Overview of Cloud Performance Metrics
8.2 Using Dashboards for Real-Time Monitoring
8.3 Optimizing Cloud Performance with ServiceNow

9. Integrating Cloud Management with Other ServiceNow Modules

9.1 Integration with ITSM, ITOM, and SecOps Modules
9.2 Leveraging Cross-Functional Collaboration
9.3 Case Studies of Integrated Cloud Operations

10. Future Trends in Cloud Management

10.1 Trends Shaping the Future of Multi-Cloud Environments
10.2 Role of AI and Machine Learning in Cloud Management
10.3 Preparing for Cloud Innovations and Technologies

Conclusion

This training provides participants with the expertise to optimize and manage multi-cloud environments effectively using ServiceNow. By implementing best practices for cloud governance, automation, and cost management, organizations can enhance visibility and control over cloud operations. Participants will leave with practical insights, strategies, and tools to streamline cloud management processes, driving operational efficiency and ensuring cloud success.

Reference