Introduction

This course provides an in-depth overview of ServiceNow Performance Analytics, focusing on its capabilities for real-time data analysis and reporting. Participants will learn how to create meaningful reports, dashboards, and key performance indicators (KPIs) to drive informed decision-making. The training combines theoretical knowledge with hands-on exercises, enabling participants to leverage Performance Analytics effectively.

Prerequisites

• Basic Knowledge of ServiceNow Platform
• Familiarity with Data Analysis and Reporting Concepts
• No Prior Experience with Performance Analytics Required

Table of Contents

Session 1: Introduction to Performance Analytics

1.1 Overview of Performance Analytics and Its Purpose
1.2 Understanding the Benefits of Real-Time Data Reporting
1.3 Navigating the Performance Analytics User Interface

Session 2: Key Features of Performance Analytics

2.1 Creating and Managing KPIs
2.2 Designing Reports and Dashboards
2.3 Utilizing Data Sources and Metrics

Session 3: Building Dashboards

3.1 Overview of Dashboard Components
3.2 Customizing Dashboard Layouts and Visualizations
3.3 Adding Widgets and Interactive Elements

Session 4: Data Collection and Management

4.1 Understanding Data Sources in ServiceNow
4.2 Configuring Data Collection Jobs and Schedules
4.3 Managing Historical Data and Trends

Session 5: Advanced Reporting Techniques

5.1 Creating Advanced Reports and Calculated Metrics
5.2 Utilizing Visualization Tools for Data Analysis
5.3 Implementing Conditional Formatting and Alerts

Session 6: Best Practices for Performance Analytics

6.1 Designing Effective Dashboards for Stakeholders
6.2 Ensuring Data Accuracy and Integrity
6.3 Case Studies of Successful Performance Analytics Implementations

Session 7: Leveraging AI and Machine Learning

7.1 Exploring AI Features in Performance Analytics
7.2 Predictive Analytics for Future Insights
7.3 Enhancing Reporting with Machine Learning Techniques

Session 8: Final Project and Course Wrap-Up

8.1 Completing a Comprehensive Performance Analytics Project
8.2 Presenting Projects and Key Insights
8.3 Review of Key Concepts and Techniques
8.4 Q&A and Course Conclusion

Conclusion

This training equips participants with the essential skills to effectively use ServiceNow Performance Analytics for real-time data analysis and reporting. By mastering these techniques, participants will enhance their ability to create impactful reports and dashboards that drive strategic decision-making and operational improvement.