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Microsoft Social

Put social listening & engagement at the fingertips of your sal

Put social listening & engagement at the fingertips of your sales & service teams.

MS Social Engagement is a social interaction tool for both companies and individuals who are interested in intelligent interaction with their users, customers, or critics on social media. Microsoft Social Engagement is a part of the Microsoft Dynamics CRM product and is Microsoft’s platform for surveillance and interaction on social media. In particular, you will be able to follow, collect, document, analyse, and interact with your customers directly in Microsoft Social Engagement. You can intercept and interact with the public at large or with influencers about e.g. your product or services, or directly take part in the public debate concerning branch-specific subjects. MS Social Engagement is also capable of automatically tracing the tone (positive, negative, or neutral) in a particular debate, in your own language. Consequently, the range of uses for social media is (almost) unlimited. Social Engagement can be used as a separate product or in connection with Microsoft CRM via fully fledged integration. When the system is used separately, messages and alarms are sent to certain people, and when it is used in connection to Microsoft CRM, leads and cases can be transferred directly to CRM, to be used with the effective, built-in work process programme. With MS Social Listening opinions are transformed into opportunities, maintaining relationships with customers. When users interact on social networks, generate information. The opinions in social networks can facilitate customer experiences, providing the resonance of the messages and highlighting trends that have an impact on your brand.


Microsoft Social Listening

Microsoft Social Listening provides you with the Microsoft Dynamics CRM Add-ons and tools that you need to monitor conversations across the Internet, including Facebook, Twitter, YouTube, and blog comments. With

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