MICROSOFT DYNAMICS ERP

Microsoft Dynamics ERP helps businesses to retain the complete control over their operations

Microsoft Dynamics ERP (enterprise resource planning software) gives your people the tools they need to connect and manage the entire business, from finance, procurement, HR payroll, inventory management, sales, marketing, customer service, through to manufacturing operations and the supply chain. By integrating these business functions, your business can enhance efficiency, improve productivity, drive collaboration and empower your workforce plus provide insight to make smart decisions.

Whatever the size and type of your business, Microsoft Dynamics ERP is scalable and has the solution to meet your current needs and the strategic goals; whether you’re an SMB growing with Dynamics NAV or a larger enterprise with complex, multi-national requirements where the Dynamics 365 for Finance and Operations (AX) is more suitable.

Because the Dynamics ERP comes from Microsoft, it works seamlessly with your office applications that your business is already familiar with such as Outlook and Office. This means that you can get up and running quicker and the user engagement and compliance is improved. Combined with power of the cloud, a business solution from Microsoft frees you to work anywhere, anytime, across your devices.

As Bangalore’s oldest Microsoft Dynamics partner, Locus IT has the experience and IT industry knowledge to help companies find the right ERP solution for them.

MICROSOFT DYNAMICS CRM

Dynamics 365 functionality now includes Microsoft Dynamics CRM

How can organizations benefit from business management solution such as Microsoft Dynamics CRM (customer relationship management)?

In today’s competitive marketplace, no matter what sector you function in or the size of your business, it is imperative you place your customer at the heart of your business.

WHAT IS CRM?

In order to deliver an excellent customer experience, the organizations must have processes in place to capture and respond to customer information and interactions, throughout sales, marketing and customer service efforts.

By using a customer relationship management (CRM) application such as Microsoft Dynamics CRM, it helps organizations better understand their customers so that they can anticipate needs and shape personalized offerings. By having a single customer view, the organizations can collaborate, share customer knowledge and maximize sales, marketing and service efficiencies.

CRM also helps you manage not just the customers but partners, members, patients, sub-contractors, recruitment, projects and service contracts.

Having a centralized customer relationship management (CRM) strategy means that your CRM technology can benefit multiple teams as well as your customer:

Increased sales productivity

• Sales qualification is simplified & understood
• Sales cycles are decreased, less time & the resources are required
• Sales success is improved
• Win rates % are increased
• Customers feel more valued
• Customer understanding improved, leaving those customers better informed

Impactful marketing communications

• Planning and execution of marketing campaigns becomes easier
• The marketing mix becomes enhanced & defined
• Customer loyalty is increased through tailored communications
• Automated Business performance monitoring increased in accuracy

Improved Customer Experience

• Get to your customers issues quicker, offering your customers a resolution of the customer issues
• 24×7 customer self-service via Knowledge Base portals
• Multi-channel service via Social Engagement