Retail Distributed Order Management - Locus IT Services

Retail Distributed Order Management

Locus IT ServicesMicrosoft RMS & POSRetail Distributed Order Management
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Retail Distributed Order Management

In the new paradigm for retail operations, the Retail Distributed Order Management (DOM) strives to provide personalized customer engagement, omni-channel experiences, and frictionless interactions. Because so many choices are available, consumers will shop wherever they can have the most favorable experience. In many cases, prices and products are no longer the top deciding factors for consumers.

To help improve the customer experience, retailers must have visibility into their inventory in real time, across all their channels. A single, holistic view of all the inventory can help optimize the order fulfillment, allocation, and distribution. Therefore, adoption and implementation of a Retail Distributed Order Management (DOM) system are becoming more imperative for retailers.

DOM optimizes the order fulfillment across a complex network of systems and processes. It relies on a single, global view of inventory across the whole organization to intelligently manage orders, so that they are fulfilled accurately and in a more cost-effective manner. By improving the efficiency of a retailer’s supply chain, Retail Distributed Order Management (DOM) helps the retailer better meet customer expectations.

Setting up Retail Distributed Order Management (DOM)

  • Go to the System administration > Setup > License configuration.
  • On the Configuration keys tab, expand the Retail node, and then select the Distributed Order Management check box.
  • Go to Retail > Distributed order management > Setup > DOM parameters.
  • On the General tab, set the following values : Enable distributed order management, Confirm Bing Maps usage for DOM, Retention period in days, Rejection period
  • On the Solver tab, set the following values: Max auto-fulfillment attempts, Local store region radius, Solver type
  • Go back to Retail > Distributed order management > Setup > DOM parameters.
  • On the Number sequences tab, assign the required number sequences to the various DOM entities.
  • The DOM feature supports the definition of various types of DOM rules, and organizations can configure multiple rules, depending on their business needs.
  • To define rules, go to Retail > Distributed order management > Setup > Manage rules.
  • Fulfillment profiles are used to group a collection of rules, legal entities, sales order origins, and modes of delivery. Every DOM run is for a specific fulfillment profile.

DOM Processing

Retail Distributed Order Management (DOM) will run only in a batch job. To configure the batch job for DOM runs, follow these steps.

  • Go to Retail > Distributed order management > Batch processing > DOM processor job setup.
  • On the Parameters FastTab, in the Fulfillment profile field, select a profile that DOM must be run for.
  • On the Run in the background FastTab, in the Batch group field, select a configured batch group.
  • In the Task description field, enter a name for the batch job.
  • Select Recurrence, and define the recurrence of the batch job.
  • Select OK.

At the time of processing, Retail Distributed Order Management (DOM) will consider the order and the order lines as described here:

  1. Order lines that meet the criteria for sales order origins, modes of delivery, and legal entity as defined in the DOM profile, and that also meet any of these criteria:
  • They are created from retail channels.
  • Have never been brokered by DOM.
  • They have been brokered by DOM before, but they are marked as exceptions and are below the maximum threshold for attempts.
  • The mode of delivery isn’t pick-up or electronic delivery.
  • They aren’t marked for delivery.
  • They aren’t manually excluded.

2. Orders that aren’t on hold

Results of Retail Distributed Order Management (DOM) Runs

If the fulfillment profile is set to Auto apply, the results of the run will be automatically applied to the sales order lines and fulfillment plan can be viewed separately. However, if the fulfillment profile isn’t set to Auto apply, the results of the run can be seen only from the fulfillment plan view.

To view all the fulfillment plans that are generated, follow these steps.

  • Go to Retail > Distributed order management > Distributed order management.
  • In the Distributed order management work-space, select the Fulfillment Plans tile.
  • Select the ID of the relevant order fulfillment plan to view the fulfillment plan.

Order Line Actions and Statuses

The following describes settings on the order line. To open the order line, go to the Retail > Customers > All sales orders.

  • If you set the Exclude from DOM processing option on the General tab of the sales order line to Yes, the order or order line will be excluded from DOM processing.
  • The DOM status field on the General tab of the sales order line can be set to one of the following values : None, Complete, Exception
  • During the sales order entry, DOM can be run in an interactive mode. While you’re entering an order line, after you specify the product and quantity, you can select Update line and then, under DOM, select Suggest fulfillment location.
  • To view the DOM run logs for a sales order line, select Sales order line, and then, under DOM, select View DOM Logs.

Run a clean-up job for DOM fulfillment plans

As DOM processing is run, fulfillment plans are created. To manage the number of fulfillment plans that the system keeps, you can configure a batch job that deletes older fulfillment plans, based on the Retention period in days value.

  • Go to Retail > Distributed order management > Batch processing > DOM fulfillment data deletion job setup.
  • In the Batch group field, select a configured batch group.
  • Select Recurrence, and define the recurrence of the batch job.
  • Select OK.

Being a Microsoft Dynamics partner Locus IT has worked with many Retail industries and has provided distributed order management services like Retail DOM implementation, Retail DOM support according to their requirements. We also provide Retail DOM training and Retail Staffing Services. For more information please contact us.

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