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Microsoft Dynamics Customer Support

D365 | AX | NAV | GP | CRM | SL | RMS & POS | Social | FRx | Management Reporter.

Locus IT Services Pvt. Ltd.Microsoft Dynamics Customer Support

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Frequently Asked Questions

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What are the products supported?

All Microsoft Dynamics Products which includes D365, AX, NAV, GP, SL, CRM, RMS, POS, Social, FRx, Management Reporter.

Is there any free trial period?

Yes, we do provide free trial for 24 hours of support. This is valid for a week and limited to Setup & Configuration and Report Development.

Do you work with SLA?

Yes, all our support engagements are backed by SLA. We have track record of meeting the SLAs for 99.9%

What are the types of engagement or support models that are available?

We have both Onsite Support and Offshore Support.

How Onsite Support works?

We deployment the support specialist based on the customers requirement. Most of the time we deploy a techno functional consultant who understand the functional/business process and work on technical side.

How Offshore Support works?

Project coordinator will be allocated to every customer who will be the first point of contact to understand the business requirements and assign the ticket to one of competitive resources.

What are the Offshore Support Hours?

We have flexible support hours which suits every business and every time zone.

How to track the support activities?

We have robust ticketing system where the customer will be creating the ticket or the project coordinator creating the ticket on behalf of the customer.

Delivery framework followed

  1. Establish the access to the test & development environment of the customer
  2. Change of partner
  3. Understand the customer business process and the application deployment
  4. Quick training on ticketing system
  5. Start addressing the tickets

What is the Billing cycle?

We following monthly billing cycle
Microsoft Dynamics Customer Support
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