WHAT OUR CLIENTS SAY
The straight forward and customer centric approach of the Locus IT team has helped us in adding many valuable customizations in our Microsoft Dynamics AX applications, which helped us transform the global operations. I would say they are absolutely the right partner for the Microsoft Dynamics AX implementations.
Locus IT’s exposure to the field of Microsoft Dynamics across various sectors, helped us see the best way to get through our implementation. Their insight into business operations and experience of the challenges faced in various implementations have made them persistent to see through this implementation without any pitfalls.
Kudos to the team – Locus IT!! They helped us migrate from a legacy accounting system to a better application, Microsoft Dynamics AX. This has provided us with a consolidated management vision and business control and maximized the business productivity. I would recommend Locus IT any time for their team expertise and the customer understanding!
Frequently Asked Questions
Select a question below to find the answer
What are the products supported?
All Microsoft Dynamics Products which includes D365, AX, NAV, GP, SL, CRM, RMS, POS, Social, FRx, Management Reporter.
Is there any free trial period?
Yes, we do provide free trial for 24 hours of support. This is valid for a week and limited to Setup & Configuration and Report Development.
Do you work with SLA?
Yes, all our support engagements are backed by SLA. We have track record of meeting the SLAs for 99.9%
What are the types of engagement or support models that are available?
We have both Onsite Support and Offshore Support.
How Onsite Support works?
We deployment the support specialist based on the customers requirement. Most of the time we deploy a techno functional consultant who understand the functional/business process and work on technical side.
How Offshore Support works?
Project coordinator will be allocated to every customer who will be the first point of contact to understand the business requirements and assign the ticket to one of competitive resources.
What are the Offshore Support Hours?
We have flexible support hours which suits every business and every time zone.
How to track the support activities?
We have robust ticketing system where the customer will be creating the ticket or the project coordinator creating the ticket on behalf of the customer.
Delivery framework followed
- Establish the access to the test & development environment of the customer
- Change of partner
- Understand the customer business process and the application deployment
- Quick training on ticketing system
- Start addressing the tickets
What is the Billing cycle?
We following monthly billing cycle