Module 1: SALES ORDER MANAGEMENT
Module 2: SALES PRICES AND DISCOUNTS
Module 3: CUSTOMER SERVICE FEATURES
Module 4: PURCHASE ORDER MANAGEMENT
Module 5: REQUISITION MANAGEMENT
Module 6: ITEM CHARGES
Module 7: ORDER PROMISING
- Lesson 1: Sales Order Promising Key Concepts
- Lesson 2: Sales Order Promising Definitions and Calculations
- Lesson 3: Date Calculation Setup for Sales Orders
- Lesson 4: Promising Sales Order Delivery
- Lesson 5: Purchase Order Promising Definitions and Calculations
- Lesson 6: Date Calculation Setup for Purchase Orders
- Lesson 7: Estimating Purchase Order Receipts
- Lesson 8: Estimate a Transfer Order Receipt & Calendars
Module 8: RETURNS MANAGEMENT
Module 9: ASSEMBLY MANAGEMENT
Module 10: ANALYSIS AND REPORTING
Lesson 4: Promising Sales Order Delivery
Promising Sales Order Delivery
Promising Sales Order Delivery : Order processors must deal with many scenarios when promising sales order deliveries. These include the following:
- Has the customer requested or been promised a delivery date, and can this date be met?
- Is there existing or expected inventory available to meet the order requirements? If this is the case, when?
- If there is no existing inventory or expected inventory, can a new supply be manufactured, purchased, assembled, or transferred in time to meet the order requirement?
The demonstrations in this lesson show order processors how to answer these questions. In these examples, the current day is January 23, 2014. Because there is no Requested Delivery Date or Promised Delivery Date specified in the order header, the program first calculates the earliest date that item 70002 is available at the BLUE warehouse. Because the items are available now, the program sets the Shipment Date field to equal the current work date of January 23, 2014.
In keeping with the calculations that are specified in the “Sales Order Promising Definitions and Calculations” lesson in this training material, the program then forward calculates the Planned Shipment Date field by adding the outbound warehouse handling time for the BLUE warehouse to the shipment date. Because the outbound warehouse handling time for the BLUE warehouse is one day, the Planned Shipment Date field is set to January 24, 2014.
The program then forward calculates the Planned Delivery Date field by adding the shipping time to the planned shipment date. Because the shipping time for customer 10000 is one day, the Planned Delivery Date field is set to January 25, 2014.
The Earliest Availability Date field on the stockout message shows January 28, 2014. This means that an outstanding production, purchase, assembly, transfer, or sales return order exists for item 1968-S, and the expected availability date for this new supply is January 28, 2014. Susan uses this information to recalculate the delivery date for the order.