Microsoft Dynamics CRM 2016 - Installation & Deployment -

Microsoft Dynamics CRM 2016 – Installation & Deployment

Locus IT ServicesMicrosoft Dynamics CRM 2016 – Installation & Deployment

Lesson 2: On-Premises Licensing Model

On-Premises Licensing Model

On-Premises Licensing Model : An on-premises deployment of Microsoft Dynamics CRM uses a server– and client licensing model.

Each server that has Microsoft Dynamics CRM installed requires a server license and each internal user requires a client access license (CAL). An internal user includes employees, on-site agents, on-site contractors, and other on-site vendors. External users (users who are not internal users) do not need a CAL unless they use the Microsoft Dynamics CRM client applications.

Client Access License (CAL) Types

Internal users of Microsoft Dynamics CRM require a Client Access License and must be configured with a license type and access mode.

Users are added to Microsoft Dynamics CRM in the application; product keys are not required to add client access licenses.

The following table shows the license types.

License Type CRM 2016


Essential None Access to system and custom entities, SDK, activities, and activity feeds.
Basic Limited Features of the Essential license type, plus access to accounts, contacts cases, leads, reporting, personal dashboards and visualizations.
Professional Full Access to all features of Microsoft Dynamics CRM.

The restrictions of the license types are not enforced by Microsoft Dynamics CRM. To help with license type compliance, create security roles that match the restrictions of the license type.

Access to Microsoft Dynamics CRM using the mobile and desktop applications is included with all license types. The three license types enable customers to license Microsoft Dynamics CRM based on how their users work with Microsoft Dynamics CRM functionality and to mix-and-match the licenses within a deployment.

Device and User CALs

The Essential, Basic, and Professional CALs are available as a device or user CAL.

  • A user CAL entitles a user to connect to Microsoft Dynamics CRM from any number of computers or other devices.
  • A device CAL entitles any number of users to connect to Microsoft Dynamics CRM from a single computer or device (but only one at a time).

Although the price of user and device CALs are not necessarily the same, device CALs might be more cost effective in certain scenarios. For example, in a call center that operates three shifts and uses the same 100 computers in each shift, you can use 100 device CALs rather than 300 user CALs.


Locus IT Project Management Office
What’s it?