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Module 1: SYSTEM REQUIREMENTS AND REQUIRED TECHNOLOGIES
- Lesson 1: Microsoft Dynamics CRM Offerings
- Lesson 2: On-Premises Licensing Model
- Lesson 3: Online Licensing Model
- Lesson 4: Supporting Technologies
- Lesson 5: Microsoft Dynamics CRM Server
- Lesson 6: Accessing Microsoft Dynamics CRM
- Lesson 7: Microsoft Dynamics CRM for Office Outlook
- Lesson 8: Managing Emails
- Lesson 9: Microsoft Dynamics CRM Reporting Extensions
- Lesson 10: Microsoft Dynamics CRM Language Packs
- Lesson 11: Planning Overview
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Module 2: INSTALL MICROSOFT DYNAMICS CRM SERVER
- Lesson 1: Microsoft Dynamics CRM Server Requirements
- Lesson 2: Microsoft SQL Server Requirements
- Lesson 3: Active Directory Requirements
- Lesson 4: Components Installed During Server Setup
- Lesson 5: Microsoft Dynamics CRM Website
- Lesson 6: Required Installation Rights for Microsoft Dynamics CRM Server
- Lesson 7: Supported Server Topologies
- Lesson 8: Install Microsoft Dynamics CRM Server
- Lesson 9: Discussion – Pre-Installation Checks
- Lesson 10: Installation Troubleshooting
- Lesson 11: Post-Installation Tasks
- Lesson 12: Install Microsoft Dynamics CRM Using the Command Line
- Lesson 13: Deploy Microsoft Dynamics CRM Online
- Lesson 14: Sample Data
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Module 3: INSTALL MICROSOFT DYNAMICS CRM REPORTING EXTENSIONS
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Module 4: MANAGE MICROSOFT DYNAMICS CRM WITH THE DEPLOYMENT MANAGER
- Lesson 1: Deployment Manager
- Lesson 2: Deployment Administrators
- Lesson 3: Create a New Organization
- Lesson 4: Manage Existing Organizations
- Lesson 5: Manage Servers
- Lesson 6: Configure Access from the Internet
- Lesson 7: Update Web Addresses
- Lesson 8: View License Information
- Lesson 9: Upgrade the Microsoft Dynamics CRM Edition
- Lesson 10: Redeploy Microsoft Dynamics CRM
- Lesson 11: Import Organizations
- Lesson 12: Administer the Deployment Using Windows PowerShell
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Module 5: UPGRADE TO MICROSOFT DYNAMICS CRM
- Lesson 1: Upgrade Considerations
- Lesson 2: Base and Extension Table Merge
- Lesson 3: Upgrade Process Phases
- Lesson 4: Phase 1 – Prepare to Upgrade
- Lesson 5: Phase 2 – Establish the Test Environment
- Lesson 6: Phase 3 – Upgrade and Validate the Test Environment
- Lesson 7: Phase 4 – Upgrade and Validate the Production Deployment
- Lesson 8: Perform an In-Place Upgrade of Microsoft Dynamics CRM 2011 Server
- Lesson 9: Perform a Migration Using the Same Instance of SQL Server
- Lesson 10: Perform a Migration Using a New Instance of SQL Server
- Lesson 11: Discussion – Upgrade Scenario 1
- Lesson 12: Discussion – Upgrade Scenario 2
- Lesson 13: Discussion – Upgrade Scenario 3
- Lesson 14: Upgrade the Microsoft Dynamics CRM 2011 Email Router
- Lesson 15: Plan the Upgrade of Microsoft Dynamics CRM 2011 for Outlook
- Lesson 16: Upgrade Microsoft Dynamics CRM 2011 for Outlook
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Module 6: EMAIL MANAGEMENT
- Lesson 1: Email Processing
- Lesson 2: Email Tracking and Correlation
- Lesson 3: Mailbox Monitoring
- Lesson 4: Synchronization Methods
- Lesson 5: Email Address Approval
- Lesson 6: Overview of the Email Router
- Lesson 7: Install the Email Router and Rule Deployment Wizard
- Lesson 8: Configure the Email Router
- Lesson 9: Set Up a Forward Mailbox for the Email Router
- Lesson 10: Deploy Inbox Rules
- Lesson 11: Install the Email Router on Multiple Computers
- Lesson 12: Troubleshooting
- Lesson 13: Discussion – Email Router
- Lesson 14: Overview of Server-Side Synchronization
- Lesson 16: Configure Server-Side Synchronization
- Lesson 17: Set Up a Forward Mailbox for Server-Side Synchronization
- Lesson 18: Migrate Email Router Settings
- Lesson 19: Email Integration Service Role
- Lesson 20: Test Email Configuration
- Lesson 21: Synchronize Appointments, Contacts, and Tasks
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Module 7: MICROSOFT DYNAMICS CRM FOR MICROSOFT OFFICE OUTLOOK
- Lesson 1: Microsoft Dynamics CRM for Outlook Overview
- Lesson 2: Installation Requirements
- Lesson 3: Deployment Methods
- Lesson 4: Install Microsoft Dynamics CRM for Outlook
- Lesson 5: Configure Microsoft Dynamics CRM for Outlook
- Lesson 6: Configure User Email Settings
- Lesson 7: Install Microsoft Dynamics CRM for Outlook Using the Command Line
- Lesson 8: Using Microsoft Dynamics CRM for Outlook with Offline Capability
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Module 8: CONFIGURE AN INTERNET-FACING DEPLOYMENT
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Module 9: MAINTAIN AND TROUBLESHOOT A DEPLOYMENT
- Lesson 1: Service Accounts
- Lesson 2: Manage System Jobs
- Lesson 3: Delete Records
- Lesson 4: Disaster Recovery
- Lesson 5: Manage SQL Databases
- Lesson 6: Troubleshooting
- Lesson 7: Configure Tracing
- Lesson 8: Update Microsoft Dynamics CRM
- Lesson 9: Manage Data Encryption
- Lesson 10: Best Practices Analyzer (BPA)
- Lesson 11: VSS Writer Service for Microsoft Dynamics CRM
- Lesson 12: Marketplace
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Module 10: HIGH-AVAILABILITY OPTIONS
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