Microsoft Dynamics 365 Business Central-NAV - Locus IT Services

Microsoft Dynamics 365 Business Central-NAV

Locus IT ServicesMicrosoft Dynamics 365 Business Central-NAV

Sell smarter and improve customer service

Deliver value at every touch point

Sell smarter and improve customer service : Prioritize sales leads based on revenue potential. Keep track of all customer interactions and get guidance on best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Boost sales productivity

Accelerate the quote to cash process. Act quickly on sales-related inquiries, manage service requests, and process payments—all from within Outlook.

Deliver exceptional service

Gain a comprehensive overview of your service tasks, workloads, and employee skills to effectively assign resources and accelerate case resolution.

Sell smarter and improve customer service

Sell smarter and improve customer service

Deliver connected support across channels with omnichannel capabilities

Engage customers in real time with chat

Use Chat for Dynamics 365—built on the Microsoft Teams communications platform—to engage with your customers in real time.

Enable SMS communication (in preview)

Engage customers on the go with SMS capabilities. Customers and agents use text messaging to engage in asynchronous communication.

Give your agents a comprehensive view of your customers’ journey

Manage multiple customer conversations simultaneously, maintaining full customer context and history across channels and over time to deliver an omnichannel experience.

Provide customers with omnichannel engagement choices

Enable customers to self-serve through community resources and knowledge articles or to request assisted support through cases, SMS, or chats serviced by bots or human agents with seamless transfer of customer context between them.

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