Home / LEARNING / Microsoft Dynamics / Exam MB-230: Microsoft Dynamics 365 Customer Service Module 1: Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Module 2: Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Module 3: Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage SLAs Lesson 4: Module summary Lesson 4: Module summary Module 4: Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 4: Manage knowledge content Lesson 3: Use knowledge content No items in this section No items in this section No items in this section Exam MB-230: Microsoft Dynamics 365 Customer Service × Express Interest We will contact you soon! First Name Name Phone Number Email Id Course Name City Remarks This content is protected, please login and enroll course to view this content! Prev Lesson 3: Create and manage SLAs Next Lesson 4: Module summary ← Previous post Next post →