Exam MB-230: Microsoft Dynamics 365 Customer Service -

Exam MB-230: Microsoft Dynamics 365 Customer Service

Module 1: Customer Service Overview
Module 2: Case Management
Module 3: Service Level Agreements and Entitlements
Module 4: Knowledge Management
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Exam MB-230: Microsoft Dynamics 365 Customer Service

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Prev Lesson 3: Create and manage SLAs

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