SAP CRM Technical Training - Locus IT Services

SAP CRM Technical Training

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SAP CRM Technical Training

SAP CRM Technical Training prepares candidates to handle all kinds of customer relationship issues with ease so that both you and the organization you may work for can move ahead in tandem. SAP CRM Technical Training is a part of the SAP business suite.

CRM stands for Customer Relationship Management and that is exactly what the SAP CRM does. It can implement the customized business processes, integrate to the other SAP and the non SAP systems, help achieve CRM strategies. SAP CRM can assist an organization to stay connected to the customers.

SAP CRM Technical Training Modules

Module 1: Overview of SAP CRM
  • Architecture and evolution of SAP CRM
  • Functionality overview of SAP CRM
  • CRM Business Partner Master data
  • CRM Product Master Data
  • Business Transaction customizing
Module 2: Introduction to OOABAP
  • Classes
  • Polymorphism
  • Inheritance
  • Interfaces
Module 3: Business Transaction Programming/ One order Framework
  • Function Modules for Reading Business Transactions
  • Identifying relevant FM
  • Coding using the FM
  • Function Modules for Modifying the Business Transactions
  • Identifying relevant FM
  • Coding using the FM
  • Function Modules for saving Business Transactions
Module 4: Error/Message Handling
  • Message Logging FMs
  • Programming using Messaging FMs
  • Logging the messages
  • Searching for messages
  • Deleting the messages
Module 5: Business Addin s in CRM and Programming BADI
  • Techniques for Finding Appropriate BADI
  • Implementing a BADI
  • Action Profile BADI
Module 6: Introduction to Business Server Pages
  • The architecture of Business Server Pages
  • Components of a Business Server page
  • Controllers
  • Business Server Page
  • Page with flow logic
  • View
  • Page Fragment
  • Navigation structure
  • Application Class in SAP CRM Technical Training
  • MIME Objects
  • Page Attributes
  • Layout
  • Event Handlers
  • BSP Programming models
  • Basic Model
  • MVC approach
  • Debugging BSP Applications
Module 7: CRM Web UI Basics CRM 7.0
  • UI Concepts
  • Web UI Architecture
  • Business Roles customizing
  • Navigation Bar customizing
  • WebUI Component Workbench
  • WebUI Component Concept
  • Elements of WebUI Component
  • Component Controller
  • Custom Controller
  • Views
  • View Controller
  • Context
  • Context Nodes
  • Runtime Repository
  • UI Configuration/ personalization
  • Enhancing WebUI components
  • Transaction launcher
  • GUI Transactions
  • URL – Non-BSP
  • URL – BSP
  • Logo Customizing
Module 8: CRM Web UI Technical CRM 2007
  • GENIL Model Browser
  • GENIL BOL Browser
  • Component Context
  • View Context Class
  • Context Nodes
  • Attributes
  • Getter and Setter Methods
  • BOL Programming Basics
  • Objects in BOL Programming
  • Setting UP BOL Service
  • Classes and Interfaces in BOL Programming
  • Accessing Component Sets and Components
  • Query execution – Query Services
  • Accessing the BOL entities/Fields
  • Using BOL Collections
  • BOL Transaction Programming
  • Creating Transaction entities
  • Accessing Transaction entities
  • Modifying Transaction entities
  • Defaulting the field values
Module 9: Creating a Custom Component
  • Creating a view
  • Making a view Configurable
  • Creating a View set
  • Creating a context node
  • Event Handlers
  • Inbound and Outbound Plugs
  • Navigation maintenance

Locus IT’s SAP CRM Technical Training course gives an overview of SAP CRM and its role in strengthening customer relationships. For more information, please contact us.

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