The BI Success Stories are heard even under Government organisations & Educational institutions, Manufacturing and Resources, Professional Services, Technology Systems and Services. This article explains one of the Power BI (Business Intelligence) Success Stories of Heathrow Airport which utilized Power BI for their Travel industry.
Travel can be stressful, especially when the flights are cancelled or plans change. Heathrow Airport is using Microsoft Power BI and Microsoft Azure to make travel less nerve-wracking for the airport’s 200,000 daily passengers. Heathrow uses Azure to pull data out of back-end business systems and push it to Power BI, which shows employees at a glance and in real time how airport passenger traffic is changing so they can prepare.
This BI Success Story tells how Heathrow is transforming the travel experience by using data to understand its business better than ever before. Every day, 200,000 people pass through the airport en route to parts unknown. The airport’s ambition is to deliver “happy passengers, traveling with their bags, on time.”
It delivers on that promise using Microsoft Power BI to bring real-time operational data to life for 75,000 airport workers, who are better able to keep passengers moving smoothly through the airport through stormy weather, cancelled flights, and other disruptions.
Heathrow uses Microsoft Azure technologies to liberate data from operational systems like weather tracking, flight schedules, baggage tracking, cargo tracking, and others and put it in the hands of gate agents, baggage handlers, and air traffic controllers, where it can do some good.
Power BI is the Secret
Power BI converts this back-end data into visual reports and dashboards that deliver aha! insights to airport staff and employees. Say a shift in the jet stream just delayed the landing of 20 flights, putting 6,000 extra passengers in the airport at 6:00 PM.
Previously, immigration, customs, baggage handling, and food services staff wouldn’t know about those extra passengers until they materialized, leaving staff to muster through as best they could.
But today, all these staffers receive a notification one to two hours beforehand so they can add extra people, buses, French fries, and other resources to support the influx.
With Power BI, we can very quickly connect to a wide range of data sources with very little effort and use this data to run more smoothly than ever before.
Every day, we experience a huge amount of variability in our business. With the Microsoft cloud, we’re getting to the point where we can anticipate passenger flow and stay ahead of disruption that causes stress for passengers and employees.
Heathrow Airport uses services such as Azure Data Lake Analytics, Azure Stream Analytics, and Azure SQL Database to extract, clean, and prepare real-time data about flight movement, passenger transfers, security queues, and the immigration queues before sending it to Power BI.
Locus IT has the expertise in providing unique solutions to each and every industry requirements. We also provide Microsoft BI training, Microsoft BI support and implementation services. For more information please contact us.