Be it Microsoft dynamics CRM or sales force or SAP CRM or Sugar CRM or any CRM product, the trainer and his training skill matters. We do not have anyone who is just a trainer and never worked in real time implementation or consulting work.
All our trainers are professional consultants who are involved in implementations, migrations, upgrades, end user/consultant training on their area of product (MS Dynamics / SAP / Oracle / Sugar CRM / Sales force etc.). They come with good presentation skills, user & product friendly examples.
Our success mantra of every training engagement would include
Training Requirement Analysis:
Our main objective is to help our clients determine and accommodate the training needs of their employees, and as a partner achieving the goals and performance they require. It is a vital stage where we make sure to get the right fit between our client and us so that you are working with the trainer who understands the requirements and outcome of the training.
CRM Training works with clients to:
- Identify, clarify and fully understand the training needs and expectations
- Developing the right solution that meets the outcomes you need
- Build an open and trusting relationship
Having more than a decade experience in delivering corporate training, we combine traditional and innovative approaches in delivery of the training which suits your organization and budget. In order to provide the best service we include the quality assurance as part of the delivery design ensuring that you approve each stage. Once the requirements are agreed and signed off then we work towards training.
We acknowledge the fact that a range of training approaches should be engaged in order to cater the different learning styles of our clients. Delegates are much inspired and motivated by training sessions which involves different activities such as structured discussions, problem solving and case studies. It helps the application of newly learned skills into the workplace so the competences are developed and performance is increased.
Training programs are planned according to the following process:
- Partnership building
- Requirement Analysis
- Objectives and Expectations
- Evaluations requirements
- High Level Training Design
- Detailed Training Design
- Quality Assurance
- Development Activities
- Outcome Review
- Lessons Learned