247 MS Dynamics Customer Support Model Bangalore

Support Model

Exclusive Support

Locus dedicates technical & functional consultants to support your users. Our experienced Accounts Manager / Customer Success Officer will take ownership of your complete ERP / CRM application and play a key role in your organization growth.

MS Dynamics Support Desk

Take advantage of our tailor made support package which suits your business requirement by using this secure site. Our expert team includes Business Analysts, Project Managers, Developers, Functional Consultants and customer success officers. Our key support plans are onsite, remote support (offshore), per visit, phone call and email support. Any of support plan doesn't really require change of your current partner.

Shared Support

Up to 3 customer Accounts will assigned to the team of technical & functional consultants headed by the Accounts Manager. If your issue frequency is not much or not looking for support frequently, this would be the right choice.


On Demand Support / Pay per use

We support all kinds of customers. If you want opt for an economical support plan, this would be right choice.



1. Every support plan / engagement is backed with SLA and we guarantee 99.9%

2. Every issue is tracked by the strong CRM system

3. All the 3 support plans are available on 24/7 or flexible working hours model

4. Locus will deploy the dedicated staff / consultant at your location as a part of “Exclusive Support” plan.

5. MS Dynamics Support Desk @ Locus IT works on 24/7 model to support our customers worldwide.

KNOWN BUGS
  • +Microsoft Dynamics AX

  • +Microsoft Dynamics NAV

  • +Microsoft Dynamics CRM

  • +Microsoft Dynamics GP

  • +Microsoft Dynamics SL

  • +Microsoft Dynamics RMS & POS

  • +Microsoft Dynamics FRx & MR

1. Establish Contact
1 You fill the inquire form 2 The sales team calls or emails you

2. Non Obligatory Free Trial
1 High level understanding of requirements 2 Estimate the support scope & plan 3 Approve 1 week free trial service 4 Start sharing the tasks as part of non-obligatory free trial

3. Review the service
1 Evaluate customer service & Technical Skills 2 Prepare the service Level Agreement 3 Confirm pricing & Payment Terms

4. Start Customer Service
1 2
Project execution & management On-going reporting & feedback