Contact Center Call Centre Setup IP Based Systems Integration Bangalore

Call Center and Customer Experience Solutions

Meet customers with a superior experience on their media of choice

Delivering a satisfying customer experience is a top priority for most organizations today, and the responsibility of managing that experience has never been more complex. The world is changing, ushering in a digital age. While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods (like social media, SMS, Web chat and email) and demanding the flexibility to interact with companies through their preferred media.

Customers are increasingly empowered by social media, where a negative customer service story can go viral with the click of a mouse—making customer advocacy a crucial competitive differentiator. Today's organization must adapt to provide a convenient, satisfying and consistent customer experience at all times.

Featured Solutions for Call center

Multichanel contact center solutions LocusIT

Multichannel Contact Center Solutions

Confidently deliver on the quality of service your customers have come to expect with multimedia routing solutions that support the full digital customer experience.

outbound contact center

Outbound Contact Center Solutions

Waiting for customers to contact you is no longer enough. Today's businesses need to be proactive, not only in customer engagement but also in agent efficiency.

Locus Inbound Call Center

Inbound Contact Center Solutions

Build a foundation for any contact center with the flexibility to grow and expand with business demands.

Workforce management

Workforce Management and Recording Solutions

Ensuring you have the right people in the right place at the right time with the right skills has a direct impact on your bottom line.

How Locus IT can help

From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. Locus IT offers solutions, services, and expertise to support your customer experience strategy every step of the way.

Core Platforms / solutions

Featured Solutions for Call center

Locus Contact Center Office

Locus Contact Center Office

Locus Center Office, designed for the small Office or business houses. This is an entry-level solution for some business who wants to have in-house contact center to serve their customers with an agent size of 5-10.

Locus Contact Center Business

Locus Business Contact Centre

Leveraging the Locus Business platform is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 200 agents.

outbound contact center

Locus Center Enterprise

Locus Center Enterprise is built for the solid VOIP platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. Locus Contact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system.